Author: technomage Date: Subject: Cox and email revisited
On Saturday 31 January 2004 05:57 pm, Craig White wrote:
> ---
> I think you miss the boat. same boat, different deck.....
>
> First, yes it's a configuration issue with cox - they won't allow you to
> run your own mail server unless you're on a business account and yes,
> they are restricting relaying that doesn't appear to come from one of
> the hosts on their system - they don't use ip addresses to decide
> whether relaying is permitted or not. well, with residential, that can be a bit of a sticking point as residential
service does not have static IP's (its all DHCP issued).
They can, however, base it on the MAC address of the cabelmodem (which IS a
known variable). that part isn't hard to do at all.
>
> Secondly, you can offer all of the outsourced support you want but they
> aren't going to take you up on it. If they say anything other than we
> don't support it - then they have assumed responsibility - this includes
> 'referring' their customers to others. well, the tech guys like the idea. its the suits we have to convince.... I
know far too many tech support people in cox.net that are hardcore linux
users on their offtime. one has even commented about the frustrating deafness
that management has about even thinking of support for other than M$ (its
like cox.net got locked into a 10 year contract or something).
>
> Lastly, Win 95 is a Microsoft product and they will support it - they
> also support Macs - they would support Linux if they figured that it
> wasn't an insignificant number. As for running Linux on even just a
> router, I'm quite certain that the mix of FreeBSD & Linux appliances
> sold as DSL/Cable Modem Sharing router devices by the various brands
> constitutes a significant market share and they won't support those
> either. But they NEVER offer help on basic networking issues - they only
> go to the point where they will get ONE computer online. Networking,
> routing, miscellaneous devices are simply the customers responsibility
> and I think quite rightly. well, there's the rub. on their website, they claim only to support M$
products ONLY. macs and linux (and others) are not included in the list. they
may support mac users only so far as getting them connected is concerned
(cablemode, and basic instructions to get one up and running and thats all)
as for the embedded devices (most use UNIX or Linux <cisco uses a stripped
down unix for its CBOS>), those are everywhere and cox offers some support
for such things. you are right on this point, adding them in would
significantly increase the "apparent" market share of such systems. still,
try convincing a suit of this.....
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