Open Source Trouble Ticket system

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Please note, as mentioned in the excellent presentation by Michelle,
that freedom is important. Don't be fooled by KeyStone's showing you
the source code, the license (iirc) is incredibly restrictive and
removes many of the freedoms afforded to you by real free software.

There are several good systems out there, that are GPL or BSD that you
would be better suited with if you have any concern in keeping your
freedoms.

On Thu, 2002-10-10 at 20:35, JD Austin wrote:
> Check out keystone Keystone ( http://keystone.whitepj.net/ )
> Web-based problem tracking system, rewrite of an older system called PTS.
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> I used it on one of my previous jobs, worked great.
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> JD
> > I am looking for a trouble/support ticket system to track my clients
> > issues with. I have found a few open source options, but I am also
> > looking for one where my clients can log in and create the ticket
> > themselves which I can then later assign to the appropriate person. My
> > ultimate goal is to have it so I can see all the trouble tickets groupe=
d
> > by company, the techs can see the items assigned to them, and the clien=
t
> > can log in and see the status of all tickets relating to them. If I ca=
n
> > find a package to do this, it will save me a huge amount of time
> > everyday.
> >
> > Thanks,
> > John A.
> > john@aciaz.com
> >
> > -=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=
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> > PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us
> > To subscribe, unsubscribe, or to change you mail settings:
> > http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss
>=20
>=20
>=20
> -=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=
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> PLUG-discuss mailing list - PLUG-discuss@lists.plug.phoenix.az.us
> To subscribe, unsubscribe, or to change you mail settings:
> http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss
>=20
--=20
Derek Neighbors
GNU Enterprise
http://www.gnuenterprise.org
derek@gnue.org

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