Check out keystone Keystone (
http://keystone.whitepj.net/ )
Web-based problem tracking system, rewrite of an older system called PTS.
I used it on one of my previous jobs, worked great.
JD
> I am looking for a trouble/support ticket system to track my clients
> issues with. I have found a few open source options, but I am also
> looking for one where my clients can log in and create the ticket
> themselves which I can then later assign to the appropriate person. My
> ultimate goal is to have it so I can see all the trouble tickets grouped
> by company, the techs can see the items assigned to them, and the client
> can log in and see the status of all tickets relating to them. If I can
> find a package to do this, it will save me a huge amount of time
> everyday.
>
> Thanks,
> John A.
> john@aciaz.com
>
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