No customer service is what I've always gotten from Sprint. Maybe they have finally figured that out.
---------- Original Message ----------------------------------
From: Sundar Narayanasamy <
linux@esaravana.com>
Reply-To:
plug-discuss@lists.PLUG.phoenix.az.us
Date: Fri, 03 Aug 2001 12:43:39 -0700
I live in Dobson Ranch, I could not get DSL from anybody other than
Telocity. But their last mile provider North Point went bankrupt last
march leaving us without any DSL access . Then I went with Sprint
Broadband, so far no compliants. The connections are better than what I
used to get with Telocity.
And, Customer Service is better than Telocity -- of course, no customer
service is better than Telocity customer service.
Sundar
Dan Brown wrote:
>I just saw on /. that qwest.net is changing over to MSN (should I
>be surprised that I heard about this first from a 3rd party and
>not from Qwest?).
>
>Of course, Qwest has never supported Linux so all their references
>are to Windows (Mac people have to wait).
>
>If I correctly read the small print in the MSN Disclaimer section of
>the the Qwest FAQ found on /.
>
> http://www.qwest.net/nav4/msn/faq.html
>
>I see that I may be paying more for this unrequested service:
>
> Offer Details: You must additionally subscribe to MSN Internet Access in
> accordance with its Subscription Agreement to access the service. Until
> you cancel your account or select an alternative plan, your phone bill will
> continue to be automatically charged with your current price plan ($37.90
> per month or $47.90 per month) through March 31, 2002, and thereafter you
> will automatically be charged the current price for the MSN Standard
> Unlimited Broadband Access Plan. You must be 18 years old or older. MSN
> Broadband Internet Access is available only to users of the Windows® 98 or
> later operating systems. MSN Internet Access is available only for personal
> noncommercial use. Your subscription includes 10 hours per month of dial up
> Internet access (i.e. dial away roaming). Local phone and/or long distance
> toll charges may apply to dial-up access. It is the customer's responsibility
> to check with a local phone company to determine if dial-up access numbers
> are local. Dial-up access in excess of 10 hours per month will be billed at
> the rate of $1.50 per hour. Local market network activity and capacity may
> affect dial-up access availability.
>
>I tried to call Qwest at the 800 number they list in the FAQ. I got through
>quickly but when I asked "Why?" and "What if I do not want this?" and "Is it
>correct that I will have to pay more?" she pleaded ignorance (I haven't gone
>through training on this yet). She forwarded me to the Qwest.net tech support
>menu...menu...menu... All of our reps are busy. Your estimated wait time
>is 39 minutes. I hung up.
>
>Anyone know of a relatively inexpensive, reliable high-speed service available
>in the Tempe area? I checked the Cox web page and the @home service is still
>not available in my area.
>
>Thanks,
>Dan Brown
>________________________________________________
>See http://PLUG.phoenix.az.us/navigator-mail.shtml if your mail doesn't post to the list quickly and you use Netscape to write mail.
>
>PLUG-discuss mailing list - PLUG-discuss@lists.PLUG.phoenix.az.us
>http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss
>
________________________________________________
See
http://PLUG.phoenix.az.us/navigator-mail.shtml if your mail doesn't post to the list quickly and you use Netscape to write mail.
PLUG-discuss mailing list -
PLUG-discuss@lists.PLUG.phoenix.az.us
http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss
(text/plain)