No customer service is what I've always gotten from Sprint. Maybe they have finally figured that out. ---------- Original Message ---------------------------------- From: Sundar Narayanasamy Reply-To: plug-discuss@lists.PLUG.phoenix.az.us Date: Fri, 03 Aug 2001 12:43:39 -0700 I live in Dobson Ranch, I could not get DSL from anybody other than Telocity. But their last mile provider North Point went bankrupt last march leaving us without any DSL access . Then I went with Sprint Broadband, so far no compliants. The connections are better than what I used to get with Telocity. And, Customer Service is better than Telocity -- of course, no customer service is better than Telocity customer service. Sundar Dan Brown wrote: >I just saw on /. that qwest.net is changing over to MSN (should I >be surprised that I heard about this first from a 3rd party and >not from Qwest?). > >Of course, Qwest has never supported Linux so all their references >are to Windows (Mac people have to wait). > >If I correctly read the small print in the MSN Disclaimer section of >the the Qwest FAQ found on /. > > http://www.qwest.net/nav4/msn/faq.html > >I see that I may be paying more for this unrequested service: > > Offer Details: You must additionally subscribe to MSN Internet Access in > accordance with its Subscription Agreement to access the service. Until > you cancel your account or select an alternative plan, your phone bill will > continue to be automatically charged with your current price plan ($37.90 > per month or $47.90 per month) through March 31, 2002, and thereafter you > will automatically be charged the current price for the MSN Standard > Unlimited Broadband Access Plan. You must be 18 years old or older. MSN > Broadband Internet Access is available only to users of the Windows® 98 or > later operating systems. MSN Internet Access is available only for personal > noncommercial use. Your subscription includes 10 hours per month of dial up > Internet access (i.e. dial away roaming). Local phone and/or long distance > toll charges may apply to dial-up access. It is the customer's responsibility > to check with a local phone company to determine if dial-up access numbers > are local. Dial-up access in excess of 10 hours per month will be billed at > the rate of $1.50 per hour. Local market network activity and capacity may > affect dial-up access availability. > >I tried to call Qwest at the 800 number they list in the FAQ. I got through >quickly but when I asked "Why?" and "What if I do not want this?" and "Is it >correct that I will have to pay more?" she pleaded ignorance (I haven't gone >through training on this yet). She forwarded me to the Qwest.net tech support >menu...menu...menu... All of our reps are busy. Your estimated wait time >is 39 minutes. I hung up. > >Anyone know of a relatively inexpensive, reliable high-speed service available >in the Tempe area? I checked the Cox web page and the @home service is still >not available in my area. > >Thanks, >Dan Brown >________________________________________________ >See http://PLUG.phoenix.az.us/navigator-mail.shtml if your mail doesn't post to the list quickly and you use Netscape to write mail. > >PLUG-discuss mailing list - PLUG-discuss@lists.PLUG.phoenix.az.us >http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss > ________________________________________________ See http://PLUG.phoenix.az.us/navigator-mail.shtml if your mail doesn't post to the list quickly and you use Netscape to write mail. PLUG-discuss mailing list - PLUG-discuss@lists.PLUG.phoenix.az.us http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss