I have, till now, only had complaint about long hold times on tech support.
Service was installed within stated time. Speed usually slightly below
"purchased" rate. One approx. 24hr outage of everything because of CO
equipment update, so I was told. Questions answered once you get to a human.
Alan
PS Phoenix Networks as my ISP, Northpoint DSL service.
PPS Grill your sales rep for some answers about the newsgroups. He won't
want to loose the sale. Companies tend to listen to potential customers
more than current ones.
At 07:29 AM 9/28/00 -0700, you wrote:
>
>This makes me a little apprehensive about my decision yesterday to change
from Speedchoice one-way
>to PhoenixDSL. Fortunately I have not sent in the contract so, before AI
do, may I ask users of
>PhoenixDSL what they think of their service. Is your speed acceptable and
consistent? What
>service/speed do you have? What complaints, if any, does anyone have with
the ISP services, ie mail
>and newsgroups? I'm sorry to revisit this subject since there was a
discussion recently about DSL
>providers in general (the good refviews being one of the reasons I
considered switching to
>PhoenixDSL), but I am unsure what to do.
>
>Any information would be appreciated.
>
>Regards,
>Donn Shumway
>dshumway@hypercom.com
>"Somebody's boring me; I think it's me."
>--Dylan Thomas
>
>
>
>
>
> Alan Dayley
> <alandd@consultpros.com> To:
plug-discuss@lists.PLUG.phoenix.az.us
> Sent by: cc:
> plug-discuss-admin@lists.PLUG.pho Subject:
Re: OT: PhoenixDSL / Phoenix Networks
> enix.az.us
>
>
> 09/28/00 06:20 AM
> Please respond to plug-discuss
>
>
>
>
>
>Yes, PhoenixDSL is the online name for Phoenix Networks. And yes, they
>evidently have cut off the newsgroups you mention. And yes, it is now
>impossible to get to a human on the support lines because everyone is
>calling them to complain.
>
>I know this because I am one customer and I called last night, twice, but
>still never got to a human.
>
>Alan
>
>At 12:39 AM 9/28/00 -0700, you wrote:
>
>>I went to the PhoenixDSL website, and at the
>>bottom it says "Phoenix Networks." Is this
>>the same DSL provider that people on this
>>list recommend? If it is, is the following
>>true?
>>
>>The solution is obvious: If your business
>>can't or won't provide ISP services, DON'T
>>call yourself an ISP.
>>
>>-=-=-=-=-=-
>>
>>http://www.dslreports.com/
>>
>>PhoenixDSL is upsetting residential customers by
>>cutting off the entire alt. and binary trees of
>>usenet news. Getting between a surfer and their
>>usenet feed can result in nasty cuts, but Phoenix
>>are hanging tough, directing users to the various
>>external web usenet sources instead.
>>
>>
>>
>>________________________________________________
>>See http://PLUG.phoenix.az.us/navigator-mail.shtml if your mail doesn't
>>post to the list quickly and you use Netscape to write mail.
>>
>>Plug-discuss mailing list - Plug-discuss@lists.PLUG.phoenix.az.us
>>http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss
>
>
>________________________________________________
>See http://PLUG.phoenix.az.us/navigator-mail.shtml if your mail doesn't
post to the list quickly and
>you use Netscape to write mail.
>
>Plug-discuss mailing list - Plug-discuss@lists.PLUG.phoenix.az.us
>http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss
>
>
>
>
>
>________________________________________________
>See http://PLUG.phoenix.az.us/navigator-mail.shtml if your mail doesn't
post to the list quickly and you use Netscape to write mail.
>
>Plug-discuss mailing list - Plug-discuss@lists.PLUG.phoenix.az.us
>http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss
>
>
>
/------------------------------------------
|Alan Dayley www.adtron.com
|Software Engineer 602-735-0300 x331
|ADayley@adtron.com
|
|Adtron Corporation
|3710 E. University Drive, Suite 5
|Phoenix, AZ 85034
\-------------------------------------------
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