Cups issues

Thu Mar 8 10:40:25 MST 2012

Thanks everyone.

Using 12.04 64bit
Found/installed the .deb drivers already, no joy
Brother cupswrapper drivers are installed prior to anything added, dpkg 
shows them as happy with ii
Removed/deleted/tried numerous different things, no joy
Found some issues with 32b libs in 11.10, did the same "fix" here (copy 
/usr/lib/* brother libs to lib32)
Doesn't show any errors or anything and works normally other than the blanks

I've checked cups access/error, syslog, etc with no errors to be had - 
it thinks everything is dandy.  Only thing I see is periodic discovery 
errors once a day.

Odd part was when adding the printer in cups, it found it with mdns, but 
there were 4 instances of it "found".  I've tried each, thinking maybe 
it's some iteration of port/driver/etc, but they've all worked the same, 
thinking it's a disconnect from cups to the apps.

I've never NOT been able to print by default without any drivers when 
I've tried, it's the first time I've had to deal with vendor drivers so 
no idea what to expect with cups.  With no logs or anything showing 
anything wrong, I'm a bit up a creek as I'm not familiar enough with 
cups to start systracing it or the apps printer functions.  I need to 
find some docs how exactly cups works - it's never been a very 
interesting point of research for me before.  :)

-mb

On 03/08/2012 05:52 AM, Lisa Kachold wrote:
> Hi Michael,
>
> Which Ubuntu distro do you have?
>
> 0) Kernel:  It seems that Ubuntu 11.10 has multiple printing issues -
> compared to 11.04  (a serious loss of QA from Canonical folks).  When
> did you last update?
> http://ubuntuforums.org/showthread.php?t=1862413&page=2
> <http://ubuntuforums.org/showthread.php?t=1862413&page=2>
>
> Go to Applications -> Accessories -> Terminal
> sudo dpkg --configure -a
> sudo apt-get update
> sudo apt-get upgrade
>
> TEST your driver now!  If works - Dance!
>
> 1) Are you using 64 bit?  Printer drivers for Ubuntu from Brother are
> 32bit only.
>
> sudo uname -a
>
> 2) Verify your driver:
>
> sudo dpkg -l | grep Brother
>
> Note that if one or both lines start with “iF” instead of “ii” then this
> appears to signify the installation failed to complete correctly.
> Remove the installation completely by editing (AFTER BACKING UP ALL
> FILES to be able to roll back after):
>
> 1. In System, Administration, Printers, delete the printer in question.
> You might also need to browse to http://localhost:631 and delete it in
> the CUPS printer list if it shows up there.
>
> 2. Go into a terminal, then gksudo nautilus
> which will open Nautilus with root permissions.
>
> 3. Use nautilus to go to folder /var/lib/dpkg/info
>
> Find all of the files that are named with your printer concatenated with
> "cupswrapper" "${printername}cupswrapper..." and delete them.
>
> sudo grep $printername  *
> del $filename
>
> 4. Go back a level to folder /var/lib/dpkg and open the file called
> "status" in gEdit. Do a File Save As and called it status.backup. Close,
> and re-open the file "status" (not the backup copy). Search for
> "$printername". You should find a paragraph starting with the words
> "Package: $printernamecupswrapper" Delete that section and save the file.
>
> 5. Now repeat the process outlined in step 4, but with the file called
> "available".
>
> You should now be able to go to a terminal and run sudo dpkg --configure
> -a without any errors.
>
> Go to Brother and get the correct printer driver:
> http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/index.html
> Reference: http://ubuntuforums.org/archive/index.php/t-1653917.html
>
> Remember to restart cups after adding back following their instructions.
>
> Does it work?  No---> send us some logs?
>
> On Thu, Mar 8, 2012 at 12:59 AM, Michael Butash <michael at butash.net
> <mailto:michael at butash.net>> wrote:
>
>     Since there are printer users here it seems, I was wondering if
>     anyone else has run into this...
>
>     I recently acquired a Brother color laser (mfc-9440cn), and cannot
>     get it to print from my ubuntu box.  I've been doing everything via
>     cups local web interface for setup/add and everything tests and test
>     prints ok, but any image comes out blank white.  Local tests and
>     prints all work fine, but nothing aside from the ubuntu test page
>     has printed successfully via an actual "print".
>
>     I've ensured ghostscript is there, everything looks ok in status
>     before/after, i just get nothing printed.  Scanning to it via the
>     network works dandy with the drivers, just something isn't right
>     with something with how apps are sending to the printer drivers.  I
>     hardly ever print anything anymore, and simply haven't used printing
>     features enough to have run into it, so I'm hoping one of you might
>     have seen this.
>
>
>     Googling various iterations of 'brother white blank pages' hasn't
>     resulted in much after hours.
>
>     Thanks in advance!
>
>     -mb
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