Cups issues

[Lisa Kachold]

Hi Michael,

Which Ubuntu distro do you have?

0) Kernel:  It seems that Ubuntu 11.10 has multiple printing issues -
compared to 11.04  (a serious loss of QA from Canonical folks).  When did
you last update?
http://ubuntuforums.org/showthread.php?t=1862413&page=2

Go to Applications -> Accessories -> Terminal
sudo dpkg --configure -a
sudo apt-get update
sudo apt-get upgrade

TEST your driver now!  If works - Dance!

1) Are you using 64 bit?  Printer drivers for Ubuntu from Brother are 32bit
only.

sudo uname -a

2) Verify your driver:

sudo dpkg -l | grep Brother

Note that if one or both lines start with “iF” instead of “ii” then this
appears to signify the installation failed to complete correctly.  Remove
the installation completely by editing (AFTER BACKING UP ALL FILES to be
able to roll back after):

1. In System, Administration, Printers, delete the printer in question. You
might also need to browse to http://localhost:631 and delete it in the CUPS
printer list if it shows up there.

2. Go into a terminal, then gksudo nautilus
which will open Nautilus with root permissions.

3. Use nautilus to go to folder /var/lib/dpkg/info

Find all of the files that are named with your printer concatenated with
"cupswrapper" "${printername}cupswrapper..." and delete them.

sudo grep $printername  *
del $filename

4. Go back a level to folder /var/lib/dpkg and open the file called
"status" in gEdit. Do a File Save As and called it status.backup. Close,
and re-open the file "status" (not the backup copy). Search for
"$printername". You should find a paragraph starting with the words
"Package: $printernamecupswrapper" Delete that section and save the file.

5. Now repeat the process outlined in step 4, but with the file called
"available".

You should now be able to go to a terminal and run sudo dpkg --configure -a
without any errors.

Go to Brother and get the correct printer driver:
http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/index.html
Reference:  http://ubuntuforums.org/archive/index.php/t-1653917.html

Remember to restart cups after adding back following their instructions.

Does it work?  No---> send us some logs?

On Thu, Mar 8, 2012 at 12:59 AM, Michael Butash <michael at butash.net> wrote:

> Since there are printer users here it seems, I was wondering if anyone
> else has run into this...
>
> I recently acquired a Brother color laser (mfc-9440cn), and cannot get it
> to print from my ubuntu box.  I've been doing everything via cups local web
> interface for setup/add and everything tests and test prints ok, but any
> image comes out blank white.  Local tests and prints all work fine, but
> nothing aside from the ubuntu test page has printed successfully via an
> actual "print".
>
> I've ensured ghostscript is there, everything looks ok in status
> before/after, i just get nothing printed.  Scanning to it via the network
> works dandy with the drivers, just something isn't right with something
> with how apps are sending to the printer drivers.  I hardly ever print
> anything anymore, and simply haven't used printing features enough to have
> run into it, so I'm hoping one of you might have seen this.
>


>
> Googling various iterations of 'brother white blank pages' hasn't resulted
> in much after hours.
>
> Thanks in advance!
>
> -mb
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