My battle with Earthlink

[Derek Trotter]

The earthlink tech support guy I talked to on Friday mentioned a 2nd 
tier support person he would talk to about my problem.  I asked him how 
do I get in touch with one of these 2nd tier guys.  He said he wasn't 
allowed to give me that information.  Tomorrow the AT&T guy is supposed 
to come back. I'll see what I can get out of him.

On 02/24/2013 11:10 AM, Michael Butash wrote:
> I was looking around to see if others have figured out if earthlink 
> was using sandvine's, and found this:
>
> https://secure.dslreports.com/forum/r25660160-General-Sudden-Degradation-of-Services 
>
>
> "You described earlier the symptoms of a DSLAM or Shelf card that is 
> throwing errors or possibly just going/gone bad. Ask support (Level 3 
> aka TRON) to check the DSL card that you are on for any issues and 
> possibly remove your provisioning and rebuild the circuit on another 
> pin on the card or another card. You have to keep on top of the TRON 
> Team (Level 3 Support) as they are the only ones that can get a truck 
> rolled to your location."
>
> It's either flaky hardware (your modem or their wiring/dslams), or qos 
> tail-dropping your "undesirable" traffic.  Talk to this mythical 
> "tron" entity.  I don't use dsl so I don't know it's quirky mannerisms 
> when it unravels.
>
> -mb
>
>
> On 02/23/2013 06:31 PM, Derek Trotter wrote:
>> The more I think about it, the more I think you're right.  I did some
>> usenet harvesting using encrypted connections and had no problem.  If
>> only I could call earthlink and get in touch with someone in this
>> country.  I'm guessing they don't tell their overseas tech support very
>> much.
>>
>> On 02/23/2013 05:28 PM, Jason Spatafore wrote:
>>> This is a classic example of QoS usage.
>>>
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Patrick Moore

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