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<font face="Comic Sans MS">The earthlink tech support guy I talked
to on Friday mentioned a 2nd tier support person he would talk to
about my problem. I asked him how do I get in touch with one of
these 2nd tier guys. He said he wasn't allowed to give me that
information. Tomorrow the AT&T guy is supposed to come back.
I'll see what I can get out of him.<br>
<br>
</font>
<div class="moz-cite-prefix">On 02/24/2013 11:10 AM, Michael Butash
wrote:<br>
</div>
<blockquote cite="mid:512A5786.9010008@butash.net" type="cite">I was
looking around to see if others have figured out if earthlink was
using sandvine's, and found this:
<br>
<br>
<a class="moz-txt-link-freetext" href="https://secure.dslreports.com/forum/r25660160-General-Sudden-Degradation-of-Services">https://secure.dslreports.com/forum/r25660160-General-Sudden-Degradation-of-Services</a>
<br>
<br>
"You described earlier the symptoms of a DSLAM or Shelf card that
is throwing errors or possibly just going/gone bad. Ask support
(Level 3 aka TRON) to check the DSL card that you are on for any
issues and possibly remove your provisioning and rebuild the
circuit on another pin on the card or another card. You have to
keep on top of the TRON Team (Level 3 Support) as they are the
only ones that can get a truck rolled to your location."
<br>
<br>
It's either flaky hardware (your modem or their wiring/dslams), or
qos tail-dropping your "undesirable" traffic. Talk to this
mythical "tron" entity. I don't use dsl so I don't know it's
quirky mannerisms when it unravels.
<br>
<br>
-mb
<br>
<br>
<br>
On 02/23/2013 06:31 PM, Derek Trotter wrote:
<br>
<blockquote type="cite">The more I think about it, the more I
think you're right. I did some
<br>
usenet harvesting using encrypted connections and had no
problem. If
<br>
only I could call earthlink and get in touch with someone in
this
<br>
country. I'm guessing they don't tell their overseas tech
support very
<br>
much.
<br>
<br>
On 02/23/2013 05:28 PM, Jason Spatafore wrote:
<br>
<blockquote type="cite">This is a classic example of QoS usage.
<br>
<br>
</blockquote>
</blockquote>
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<br>
<pre class="moz-signature" cols="72">--
"I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."
Patrick Moore</pre>
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