OT: Problems with GoDaddy SSL cert request

[keith smith]

They provide inexpensive products.  You are in a queue.  It has little to do with verification at this point.  You are in a queue and it might take several days to get to the top of the queue.

Think about it how much effort can they expend for a $29.00 product.

To provide these types of products they have to have as much automation as possible. 

------------------------
Keith Smith


--- On Thu, 5/7/09, Charles Jones <Charles.Jones at ciscolearning.org> wrote:

> From: Charles Jones <Charles.Jones at ciscolearning.org>
> Subject: RE: OT: Problems with GoDaddy SSL cert request
> To: "Main PLUG discussion list" <plug-discuss at lists.plug.phoenix.az.us>
> Date: Thursday, May 7, 2009, 8:36 AM
> It shouldn't take days to get a
> simple $29 SSL Cert (It's not even one
> of the expensive ones that verifies your identity). It also
> shouldn't
> take days to respond to support email, or to even
> acknowledge receipt of
> a fax that they requested. GoDaddy = FAIL.
> 
> -----Original Message-----
> From: plug-discuss-bounces at lists.plug.phoenix.az.us
> [mailto:plug-discuss-bounces at lists.plug.phoenix.az.us]
> On Behalf Of
> keith smith
> Sent: Thursday, May 07, 2009 8:28 AM
> To: Main PLUG discussion list
> Subject: Re: OT: Problems with GoDaddy SSL cert request
> 
> It may take a while to work through their system.
> 
> ------------------------
> Keith Smith
> 
> 
> --- On Wed, 5/6/09, Charles Jones <charles.jones at ciscolearning.org>
> wrote:
> 
> > From: Charles Jones <charles.jones at ciscolearning.org>
> > Subject: OT: Problems with GoDaddy SSL cert request
> > To: "Main PLUG discussion list"
> <plug-discuss at lists.plug.phoenix.az.us>
> > Date: Wednesday, May 6, 2009, 4:29 PM
> > 
> > 
> > 
> > 
> >  
> > Has anyone ever had issues with GoDaddy SSL certs? We
> have
> > several with
> > them and on Tues I purchased a cert, and after
> submitting
> > the signing
> > request I got this email:
> > 
> > 
> > 
> > "Due to filters in our system your certificate
> > request has been
> > flagged for additional review. In order to proceed
> with
> > your request we
> > will need a live site to review. Please upload a site
> and
> > let us know
> > once that site is available for us to view.
> Alternately,
> > you may
> > provide a formal letter of the intended use of your
> site.
> > Please make
> > sure to include your name and signature on the
> document.
> > Please have
> > the letter faxed to..."
> > 
> > 
> > 
> > WTF? What "filter" would flag an SSL cert
> > request, especially when we
> > have other domains and certs already with them? The
> live
> > site is not
> > ready yet, so I faxed them the letter of intent at 8am
> this
> > morning,
> > and as of now the cert is still pending with status
> message
> > "Awaiting
> > Live Site or Letter of Intent".  I emailed their
> > support and just got a
> > canned response back.
> > 
> > 
> > 
> > Yeah there is a plethora of other places I could get
> a
> > cert, but
> > getting them all from the same place makes it easier
> to
> > manage renewals
> > etc.
> > 
> >  
> > 
> > 
> > -----Inline Attachment Follows-----
> > 
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