OT: Problems with GoDaddy SSL cert request

[Charles Jones]

Heh thanks, I'm not really looking for help, just sharing the pain and 
making people aware of what might happen if they get into bed with GoDaddy.

Eric Shubert wrote:
> I've never been able to reach a real person at GD (phone or email). I 
> decided to stop using them as a vendor, and transferred my registrations 
> (and my customer's) to a different registrar. I highly doubt that I'll 
> ever use them again for anything.
>
> I realize this doesn't help with your current problem. Sorry.
>
> Charles Jones wrote:
>   
>> It shouldn't take days to get a simple $29 SSL Cert (It's not even one
>> of the expensive ones that verifies your identity). It also shouldn't
>> take days to respond to support email, or to even acknowledge receipt of
>> a fax that they requested. GoDaddy = FAIL.
>>
>> -----Original Message-----
>> From: plug-discuss-bounces at lists.plug.phoenix.az.us
>> [mailto:plug-discuss-bounces at lists.plug.phoenix.az.us] On Behalf Of
>> keith smith
>> Sent: Thursday, May 07, 2009 8:28 AM
>> To: Main PLUG discussion list
>> Subject: Re: OT: Problems with GoDaddy SSL cert request
>>
>> It may take a while to work through their system.
>>
>> ------------------------
>> Keith Smith
>>
>>
>> --- On Wed, 5/6/09, Charles Jones <charles.jones at ciscolearning.org>
>> wrote:
>>
>>     
>>> From: Charles Jones <charles.jones at ciscolearning.org>
>>> Subject: OT: Problems with GoDaddy SSL cert request
>>> To: "Main PLUG discussion list"
>>>       
>> <plug-discuss at lists.plug.phoenix.az.us>
>>     
>>> Date: Wednesday, May 6, 2009, 4:29 PM
>>>
>>>
>>>
>>>
>>>  
>>> Has anyone ever had issues with GoDaddy SSL certs? We have
>>> several with
>>> them and on Tues I purchased a cert, and after submitting
>>> the signing
>>> request I got this email:
>>>
>>>
>>>
>>> "Due to filters in our system your certificate
>>> request has been
>>> flagged for additional review. In order to proceed with
>>> your request we
>>> will need a live site to review. Please upload a site and
>>> let us know
>>> once that site is available for us to view. Alternately,
>>> you may
>>> provide a formal letter of the intended use of your site.
>>> Please make
>>> sure to include your name and signature on the document.
>>> Please have
>>> the letter faxed to..."
>>>
>>>
>>>
>>> WTF? What "filter" would flag an SSL cert
>>> request, especially when we
>>> have other domains and certs already with them? The live
>>> site is not
>>> ready yet, so I faxed them the letter of intent at 8am this
>>> morning,
>>> and as of now the cert is still pending with status message
>>> "Awaiting
>>> Live Site or Letter of Intent".  I emailed their
>>> support and just got a
>>> canned response back.
>>>
>>>
>>>
>>> Yeah there is a plethora of other places I could get a
>>> cert, but
>>> getting them all from the same place makes it easier to
>>> manage renewals
>>> etc.
>>>
>>>