OT: Problems with GoDaddy SSL cert request

[Eric Shubert]

I've never been able to reach a real person at GD (phone or email). I 
decided to stop using them as a vendor, and transferred my registrations 
(and my customer's) to a different registrar. I highly doubt that I'll 
ever use them again for anything.

I realize this doesn't help with your current problem. Sorry.

Charles Jones wrote:
> It shouldn't take days to get a simple $29 SSL Cert (It's not even one
> of the expensive ones that verifies your identity). It also shouldn't
> take days to respond to support email, or to even acknowledge receipt of
> a fax that they requested. GoDaddy = FAIL.
> 
> -----Original Message-----
> From: plug-discuss-bounces at lists.plug.phoenix.az.us
> [mailto:plug-discuss-bounces at lists.plug.phoenix.az.us] On Behalf Of
> keith smith
> Sent: Thursday, May 07, 2009 8:28 AM
> To: Main PLUG discussion list
> Subject: Re: OT: Problems with GoDaddy SSL cert request
> 
> It may take a while to work through their system.
> 
> ------------------------
> Keith Smith
> 
> 
> --- On Wed, 5/6/09, Charles Jones <charles.jones at ciscolearning.org>
> wrote:
> 
>> From: Charles Jones <charles.jones at ciscolearning.org>
>> Subject: OT: Problems with GoDaddy SSL cert request
>> To: "Main PLUG discussion list"
> <plug-discuss at lists.plug.phoenix.az.us>
>> Date: Wednesday, May 6, 2009, 4:29 PM
>>
>>
>>
>>
>>  
>> Has anyone ever had issues with GoDaddy SSL certs? We have
>> several with
>> them and on Tues I purchased a cert, and after submitting
>> the signing
>> request I got this email:
>>
>>
>>
>> "Due to filters in our system your certificate
>> request has been
>> flagged for additional review. In order to proceed with
>> your request we
>> will need a live site to review. Please upload a site and
>> let us know
>> once that site is available for us to view. Alternately,
>> you may
>> provide a formal letter of the intended use of your site.
>> Please make
>> sure to include your name and signature on the document.
>> Please have
>> the letter faxed to..."
>>
>>
>>
>> WTF? What "filter" would flag an SSL cert
>> request, especially when we
>> have other domains and certs already with them? The live
>> site is not
>> ready yet, so I faxed them the letter of intent at 8am this
>> morning,
>> and as of now the cert is still pending with status message
>> "Awaiting
>> Live Site or Letter of Intent".  I emailed their
>> support and just got a
>> canned response back.
>>
>>
>>
>> Yeah there is a plethora of other places I could get a
>> cert, but
>> getting them all from the same place makes it easier to
>> manage renewals
>> etc.
>>
>>  
>>
>>
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>>
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-- 
-Eric 'shubes'