canibalism

[keith smith]

I did customer support once and this guy called in and during our conversation I asked him a question about what he was seeing on his screen and he replied that his brother had stepped on his laptop so he was not sure exactly what is said because it was cracked at the particular point.

ROFLOL.   He was nice about it when I told him I could not help him any further.


Josh Coffman <josh_coffman at yahoo.com> wrote: My personal experience is that I may tend to feel a user is 'stupid' (though not really) because of a communication issue.
As techies, we think differently than the average person. Now I do have an occasional story about a user that changes all the 
fonts and window decorations to be the same colors as the backgrounds... or the mouse that doesn't work because the 
computer isn't on. Not that those people are truly stupid (though its hard to not think so), just that things that are obvious to me
aren't obvious to them.

Patience and understanding resolve more issues than judgment and frustration.

-j


----- Original Message ----
From: Craig White 
To: Main PLUG discussion list 

Sent: Tuesday, March 6, 2007 7:58:05 AM
Subject: Re: canibalism

On Mon, 2007-03-05 at 23:36 -0700, Technomage wrote:
> On Monday 05 March 2007 22:39, Josh Coffman wrote:
> > huh? cannibalism and programming.. not my experience.
> > First, when you enjoy your job its more of a hobby that you get paid to do.
> > Second, this group should give you a good indication of the general
> > helpfulness techies have toward each other. (Hey, its us against stupid
> > users, right? kidding.)
> 
> it may be a joke, but believe me, thats also serious (I know, I deal 
> with 'stupid users' sometimes, and boy are they a pain!). anyway, yeah. 
> enjoyment of a 'job' makes it a lot easier to do in the long run.
----
I understood Josh was kidding about stupid users but this wasn't
kidding.

I would love for someone to explain the notion of what represents a
stupid user because I understand uninformed users and software that
doesn't account for all of the things that users might do but I would
like to know what constitutes a stupid user so that I can prepare
myself.

Craig

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