JOB: Webhosting Tech Support positions available

[Geoff Petersen]

Yep, we were hiring a couple months ago...and now we need more people.
 It's a Good Thing.
Geoff

On 10/22/05, ec <eculbert at yahoo.com> wrote:
> Sound familiar??
>
> --- Geoff Petersen <gorf76 at gmail.com> wrote:
>
> > Bobcares, an Indian Multinational with over 120
> > engineers working in
> > India, is hiring for our 24x7 Tier one tech support
> > center in
> > Phoenix, Arizona. We are looking for full time and
> > part time
> > employees.  If anyone would like to apply or knows
> > someone who would
> > like to apply, please email
> > phoenix-resumes at bobcares.com.
> >
> >
> > Customer Support Representative
> > ==================================
> > Job description
> > ==============
> > Bobcares Customer Support Representatives provide
> > excellent technical
> > support to webhosting and Internet Service Provider
> > clients by
> > evaluating customer problems and coordinating with
> > engineers in India
> > to resolve client problems.
> >
> > You will have hands on experience at trouble
> > shooting customer
> > problems, interacting with customers via phone and
> > email. You will
> > interface with a group of experienced engineers in
> > India and learn all
> > about the webhosting and Internet Service Provider
> > industries.
> >
> > Required skills
> > ==============
> > o) Excellent customer service skills
> > o) Excellent verbal and written skills
> > o) Excellent analytical skills
> > o) Strong work ethic
> > o) Self Starter
> > o) Quick learner
> > o) Tidy appearance and mannerisms.
> > o) Most important - you must enjoy computer and
> > Internet technology
> >
> > Desired Skills
> > ==============
> > o) Have a base knowledge of Linux and Windows
> > technology.
> > o) Have worked on or used website control panels
> > like cPanel, Ensim or
> > Plesk or any other server management tools.
> >
> > Responsibilities
> > ==============
> > o) Help customers with their questions or issues.
> > o) Walk customers through possible resolutions using
> > the phone, email,
> > trouble ticket systems or instant messaging.
> > o) Follow escalation policies to ensure quick
> > resolution of issues and
> > customer satisfaction.
> > o) Work with Indian Engineers to quickly resolve
> > problems.
> > o) Other duties assigned by management.
> >
> > There will be lots of interaction with Bobcares
> > management, engineers
> > and customers. Anyone we hire will learn a great
> > deal – we are not
> > looking for someone with extensive server
> > administration experience,
> > but rather someone that is willing to come in at the
> > ground level and
> > learn by and become part of the successful Bobcares
> > team.
> >
> > Bobcares is a 24x7 company and has 3 shifts(morning,
> > evening, night).
> > Please send resumes via email to
> > phoenix-resumes at bobcares.com
> > Include the hours you are available to work, income
> > expectations, and
> > work related references.
> >
> > Thanks,
> > Geoff Petersen
> > Bobcares
> > >
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