JOB: Webhosting Tech Support positions available

[ec]

Sound familiar??

--- Geoff Petersen <gorf76 at gmail.com> wrote:

> Bobcares, an Indian Multinational with over 120
> engineers working in
> India, is hiring for our 24x7 Tier one tech support
> center in
> Phoenix, Arizona. We are looking for full time and
> part time
> employees.  If anyone would like to apply or knows
> someone who would
> like to apply, please email
> phoenix-resumes at bobcares.com.
> 
> 
> Customer Support Representative
> ==================================
> Job description
> ==============
> Bobcares Customer Support Representatives provide
> excellent technical
> support to webhosting and Internet Service Provider
> clients by
> evaluating customer problems and coordinating with
> engineers in India
> to resolve client problems.
> 
> You will have hands on experience at trouble
> shooting customer
> problems, interacting with customers via phone and
> email. You will
> interface with a group of experienced engineers in
> India and learn all
> about the webhosting and Internet Service Provider
> industries.
> 
> Required skills
> ==============
> o) Excellent customer service skills
> o) Excellent verbal and written skills
> o) Excellent analytical skills
> o) Strong work ethic
> o) Self Starter
> o) Quick learner
> o) Tidy appearance and mannerisms.
> o) Most important - you must enjoy computer and
> Internet technology
> 
> Desired Skills
> ==============
> o) Have a base knowledge of Linux and Windows
> technology.
> o) Have worked on or used website control panels
> like cPanel, Ensim or
> Plesk or any other server management tools.
> 
> Responsibilities
> ==============
> o) Help customers with their questions or issues.
> o) Walk customers through possible resolutions using
> the phone, email,
> trouble ticket systems or instant messaging.
> o) Follow escalation policies to ensure quick
> resolution of issues and
> customer satisfaction.
> o) Work with Indian Engineers to quickly resolve
> problems.
> o) Other duties assigned by management.
> 
> There will be lots of interaction with Bobcares
> management, engineers
> and customers. Anyone we hire will learn a great
> deal – we are not
> looking for someone with extensive server
> administration experience,
> but rather someone that is willing to come in at the
> ground level and
> learn by and become part of the successful Bobcares
> team.
> 
> Bobcares is a 24x7 company and has 3 shifts(morning,
> evening, night).
> Please send resumes via email to
> phoenix-resumes at bobcares.com
> Include the hours you are available to work, income
> expectations, and
> work related references.
> 
> Thanks,
> Geoff Petersen
> Bobcares
> >
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