Need *credible* vendor support stories

[John (EBo) David]

George Toft wrote:
> 
> ebo@leml.la.asu.edu wrote:
> >
> > George Toft wrote:
> > >
> > > I'm collecting stories illustrating how useless vendor support is.
> > > I've been in Corporate America for 2 years, and Big Government for
> > > much longer, and I found [almost invariably] that in-house talent
> > > matches vendor talent.  Therefore, the only conclusion for why
> > > we pay $Millions ($Billions?) in support contracts is so the
> > > company can point the finger when things go wrong.
> >
> > two issues come to mind.  Legal defensability (i.e.finger pointing), and
> > warm-fuzzies (i.e. making upper management feeling safe; kind of like
> > Dilbert(?) peeing in a warms suite)
> 
> That pretty much sums it up.  I'm bummed.
> 
> If that is the case, does OSS have a chance in Corporate America without
> IBM's help?

there are companies which offer corperate style support, training, and
maintanence.  You and I are simply not in that loop ;-)

 EBo --