Need *credible* vendor support stories

[George Toft]

ebo@leml.la.asu.edu wrote:
> 
> George Toft wrote:
> >
> > I'm collecting stories illustrating how useless vendor support is.
> > I've been in Corporate America for 2 years, and Big Government for
> > much longer, and I found [almost invariably] that in-house talent
> > matches vendor talent.  Therefore, the only conclusion for why
> > we pay $Millions ($Billions?) in support contracts is so the
> > company can point the finger when things go wrong.
> 
> two issues come to mind.  Legal defensability (i.e.finger pointing), and
> warm-fuzzies (i.e. making upper management feeling safe; kind of like
> Dilbert(?) peeing in a warms suite)

That pretty much sums it up.  I'm bummed.

If that is the case, does OSS have a chance in Corporate America without 
IBM's help?

George