Qworst DSL - Liars!

Mon, 27 Aug 2001 13:05:11 -0700

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Agree completely, the more responses the ACC receive the more likely it is
that they will take action against Qwest.  It is quite clear that they have
not cleaned up their act, but only when people voice their complaints
through the proper channels will action be taken.
~moe

-----Original Message-----
From: Jim [mailto:farli@unitywave.com]
Sent: Monday, August 27, 2001 12:34 PM
To: plug-discuss@lists.PLUG.phoenix.az.us
Subject: Re: Qworst DSL - Liars!

If you clean up the language just a bit, this should probably be sent to the

ACC (Arizona Corporation Commission).  I sent email to them when Qwest 
decided to try and change my dialup service to MSN.  

If the ACC gets enough complaints, they may look into the issues that Qwest 
is creating for itself.  Not to mention that the more complaints the ACC has

on file, the more skeptical they are when Qwest asks for a rate increase or 
tries to tell the ACC that they have cleaned up their act. 

On Monday 27 August 2001 12:26, you wrote:
> Yes, the telemarketers who sell DSL for Qwest will actually blatantly
> LIE to you.
>
> I can only assume they are on commission. Extreme commission. Either
> that or I got absurdly unlucky.
>
> What I was told:
> * Free el cheapo DSL modem than may or may not work with Linux. I
> requested it anyways.
> * 3 Microfilters for telephones.
> * One free month.
> * Static IP.
>
> What actually came:
> Nothing but a paper with a login... and it also said
> IP: (Dynamically assigned.)
>
> Cheap jerks didnt even send the microfilters!
>
> I tried to contact Qwest twice, and was told both times that I could
> not change the order because I wasnt the phone line billee. Cant even
> discuss it with me. Strange considering I placed it. Finally, the bill
> came. Roommate asked me to call them again, and they stonewalled me
> again.
>
> I asked that the order be cancelled entirely, since I was the one who
> placed it, and that "isnt allowed", correct? She said someone messed
> up if I placed the order, and not my roommate. But still refused to
> reverse the charges.
>
> I asked to speak with a supervision, and instead the bitch put me on
> hold for ten minutes, then told me that a supervision wouldnt speak
> with me because I wasnt the account holder.
>
> That is one of the more obvious lies I've heard. Management reacts. If
> she'd actually spoken with her supervisior, her supervisior would have
> gotten on the line and told me "no" herself.
>
> In any case, Qwest has fucked themselves by sticking to this policy. I
> have instructed my roommate to simply call them up and tell them that
> he didnt place the order, and he wants the charges refunded. And since
> the DSL has never been used, and since he truly, honestly didnt place
> the order, he wont have to pay a damned thing.
>
> May Qwest telemarketers burn in hell.
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<TITLE>RE: Qworst DSL - Liars!</TITLE>
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<P><FONT SIZE=3D2>Agree completely, the more responses the ACC receive =
the more likely it is that they will take action against Qwest.&nbsp; =
It is quite clear that they have not cleaned up their act, but only =
when people voice their complaints through the proper channels will =
action be taken.</FONT></P>

<P><FONT SIZE=3D2>~moe</FONT>
</P>

<P><FONT SIZE=3D2>-----Original Message-----</FONT>
<BR><FONT SIZE=3D2>From: Jim [<A =
HREF=3D"mailto:farli@unitywave.com">mailto:farli@unitywave.com</A>]</FON=
T>
<BR><FONT SIZE=3D2>Sent: Monday, August 27, 2001 12:34 PM</FONT>
<BR><FONT SIZE=3D2>To: plug-discuss@lists.PLUG.phoenix.az.us</FONT>
<BR><FONT SIZE=3D2>Subject: Re: Qworst DSL - Liars!</FONT>
</P>
<BR>

<P><FONT SIZE=3D2>If you clean up the language just a bit, this should =
probably be sent to the </FONT>
<BR><FONT SIZE=3D2>ACC (Arizona Corporation Commission).&nbsp; I sent =
email to them when Qwest </FONT>
<BR><FONT SIZE=3D2>decided to try and change my dialup service to =
MSN.&nbsp; </FONT>
</P>

If the ACC gets enough complaints, they may look into =
the issues that Qwest 
 is creating for itself.&nbsp; Not to mention that =
the more complaints the ACC has 
 on file, the more skeptical they are when Qwest asks =
for a rate increase or 
 tries to tell the ACC that they have cleaned up =
their act.

On Monday 27 August 2001 12:26, you wrote:
 &gt; Yes, the telemarketers who sell DSL for Qwest =
will actually blatantly
 &gt; LIE to you.
 &gt;
 &gt; I can only assume they are on commission. =
Extreme commission. Either
 &gt; that or I got absurdly unlucky.
 &gt;
 &gt; What I was told:
 &gt; * Free el cheapo DSL modem than may or may not =
work with Linux. I
 &gt; requested it anyways.
 &gt; * 3 Microfilters for telephones.
 &gt; * One free month.
 &gt; * Static IP.
 &gt;
 &gt; What actually came:
 &gt; Nothing but a paper with a login... and it also =
said
 &gt; IP: (Dynamically assigned.)
 &gt;
 &gt; Cheap jerks didnt even send the =
microfilters!
 &gt;
 &gt; I tried to contact Qwest twice, and was told =
both times that I could
 &gt; not change the order because I wasnt the phone =
line billee. Cant even
 &gt; discuss it with me. Strange considering I =
placed it. Finally, the bill
 &gt; came. Roommate asked me to call them again, and =
they stonewalled me
 &gt; again.
 &gt;
 &gt; I asked that the order be cancelled entirely, =
since I was the one who
 &gt; placed it, and that &quot;isnt allowed&quot;, =
correct? She said someone messed
 &gt; up if I placed the order, and not my roommate. =
But still refused to
 &gt; reverse the charges.
 &gt;
 &gt; I asked to speak with a supervision, and =
instead the bitch put me on
 &gt; hold for ten minutes, then told me that a =
supervision wouldnt speak
 &gt; with me because I wasnt the account =
holder.
 &gt;
 &gt; That is one of the more obvious lies I've =
heard. Management reacts. If
 &gt; she'd actually spoken with her supervisior, her =
supervisior would have
 &gt; gotten on the line and told me &quot;no&quot; =
herself.
 &gt;
 &gt; In any case, Qwest has fucked themselves by =
sticking to this policy. I
 &gt; have instructed my roommate to simply call them =
up and tell them that
 &gt; he didnt place the order, and he wants the =
charges refunded. And since
 &gt; the DSL has never been used, and since he =
truly, honestly didnt place
 &gt; the order, he wont have to pay a damned =
thing.
 &gt;
 &gt; May Qwest telemarketers burn in hell.
 ________________________________________________
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