Well the problem with the DPQ3212 isn't that it's not compatible with Cox,
it's that it was Cox's choice for their EMTA since they upgraded to DOCSIS
3.0 over a decade ago. Part of their phone service included that modem
which could also be used as a gateway for internet services gratis.
However, the modems often times weren't returned after phone service was
disconnected and customer mistakenly thought it was "their" modem. So if
modem is never returned to Cox, they get flagged, or if they get returned
in the wrong manner, they get flagged, if it falls into a MAC address range
that was marked as decommissioned, they get flagged. Once it's flagged it
takes an act from an inventory specialist to re-register it to an account
and it's on high on Cox's priority as so many of these are modems that are
as far as Cox is concerned, stolen property.
If you have a DPQ3212, I would get the serial number and mac and call in
or head to one of the retail stores and make sure it registers on your
account.
-Thomas Scott
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