Try running your scanner software with sudo from the command line and
see if that makes it work. If it does, then it's a permissions issue.
You probably just need to add yourself to the scanner group and then
logout and back in and it will work.
Brian Cluff
On 10/24/18 7:40 PM, Michael wrote:
> I got this printer and it print beautiful photos.... I was so
> excited. Then I discovered that the scanner doesn't work (bummer).
> Anyone know how to get it running> I sent a support request to HP but
> they haven'y gotten back to me yet. (it has been a couple of days) The
> information they requested is after my signature followed by my
> attempt to fix it
> From what I've gleaned from it plugins are not installed (which and
> how eludes me) and dependencies are not installed.
> --
> :-)~MIKE~(-:
>
> $ hp-check -t
> Saving output in log file: /home/bmike1/hp-check.log
>
> HP Linux Imaging and Printing System (ver. 3.16.3)
> Dependency/Version Check Utility ver. 15.1
>
> Copyright (c) 2001-15 HP Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Note: hp-check can be run in three modes:
> 1. Compile-time check mode (-c or --compile): Use this mode before
> compiling the
> HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
> dependencies
> are installed to successfully compile HPLIP.
> 2. Run-time check mode (-r or --run): Use this mode to determine if a
> distro
> supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
> tarball
> has the proper dependencies installed to successfully run.
> 3. Both compile- and run-time check mode (-b or --both) (Default):
> This mode
> will check both of the above cases (both compile- and run-time
> dependencies).
>
> Check types:
> a. EXTERNALDEP - External Dependencies
> b. GENERALDEP - General Dependencies (required both at compile and run
> time)
> c. COMPILEDEP - Compile time Dependencies
> d. [All are run-time checks]
> PYEXT SCANCONF QUEUES PERMISSION
>
> Status Types:
> OK
> MISSING - Missing Dependency or Permission or Plug-in
> INCOMPAT - Incompatible dependency-version or Plugin-version
>
> warning: linuxmint-18.3 version is not supported. Using linuxmint-17.3
> versions dependencies to verify and install...
>
> ---------------
> | SYSTEM INFO |
> ---------------
>
> Kernel: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23
> UTC 2018 GNU/Linux
> Host: MikesBeast
> Proc: 4.15.0-36-generic #39~16.04.1-Ubuntu SMP Tue Sep 25 08:59:23
> UTC 2018 GNU/Linux
> Distribution: linuxmint 18.3
> Bitness: 64 bit
>
>
> -----------------------
> | HPLIP CONFIGURATION |
> -----------------------
>
> HPLIP-Version: HPLIP 3.16.3
> HPLIP-Home: /usr/share/hplip
> warning: HPLIP-Installation: Auto installation is not supported for
> linuxmint distro 18.3 version
>
> Current contents of '/etc/hp/hplip.conf' file:
> # hplip.conf. Generated from hplip.conf.in <http://hplip.conf.in> by
> configure.
>
> [hplip]
> version=3.16.3
>
> [dirs]
> home=/usr/share/hplip
> run=/var/run
> ppd=/usr/share/ppd/hplip/HP
> ppdbase=/usr/share/ppd/hplip
> doc=/usr/share/doc/hplip
> html=/usr/share/doc/hplip-doc
> icon=no
> cupsbackend=/usr/lib/cups/backend
> cupsfilter=/usr/lib/cups/filter
> drv=/usr/share/cups/drv
> bin=/usr/bin
> apparmor=/etc/apparmor.d
> # Following values are determined at configure time and cannot be changed.
> [configure]
> network-build=yes
> libusb01-build=no
> pp-build=yes
> gui-build=yes
> scanner-build=yes
> fax-build=yes
> dbus-build=yes
> cups11-build=no
> doc-build=yes
> shadow-build=no
> hpijs-install=yes
> foomatic-drv-install=yes
> foomatic-ppd-install=yes
> foomatic-rip-hplip-install=no
> hpcups-install=yes
> cups-drv-install=yes
> cups-ppd-install=no
> internal-tag=3.16.3
> restricted-build=no
> ui-toolkit=qt4
> qt3=no
> qt4=yes
> policy-kit=yes
> lite-build=no
> udev_sysfs_rules=no
> hpcups-only-build=no
> hpijs-only-build=no
> apparmor_build=no
>
>
> Current contents of '/var/lib/hp/hplip.state' file:
> Plugins are not installed. Could not access file: No such file or
> directory
>
> Current contents of '~/.hplip/hplip.conf' file:
> [last_used]
> device_uri = hp:/net/OfficeJet_4650_series?zc=HPB05ADA63B749
>
> [installation]
> date_time = 10/23/18 22:48:17
> version = 3.16.3
>
>
> <Package-name> <Package-Desc> <Required/Optional> <Min-Version>
> <Installed-Version> <Status> <Comment>
>
> --------------------------
> | External Dependencies |
> --------------------------
>
> scanimage scanimage - Shell scanning program
> OPTIONAL 1.0 1.0.25 OK -
> avahi-utils avahi-utils OPTIONAL
> - 0.6.32 OK -
> error: dbus DBus - Message bus system
> REQUIRED - 1.10.6 MISSING 'DBUS may not be
> installed or not running'
> policykit PolicyKit - Administrative policy framework
> OPTIONAL - 0.105 OK -
> xsane xsane - Graphical scanner frontend for SANE
> OPTIONAL 0.9 0.999 OK -
> gs GhostScript - PostScript and PDF language interpreter and
> previewer REQUIRED 7.05 9.25 OK -
> error: cups CUPS - Common Unix Printing System
> REQUIRED 1.1 - INCOMPAT 'CUPS
> may not be installed or not running'
> network network -wget OPTIONAL -
> 1.17.1 OK -
>
> -------------------------
> | General Dependencies |
> -------------------------
>
> error: python3-devel Python devel - Python development files
> REQUIRED 2.2 3.5.2 MISSING 'python3-devel needs
> to be installed'
> libpthread libpthread - POSIX threads library
> REQUIRED - b'2.23' OK -
> python3-xml Python XML libraries
> REQUIRED - 2.1.0 OK -
> error: cups-devel CUPS devel- Common Unix Printing System
> development files REQUIRED - -
> MISSING 'cups-devel needs to be installed'
> python3-pil PIL - Python Imaging Library (required for
> commandline scanning with hp-scan) OPTIONAL -
> 1.1.7 OK -
> error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version
> 4.x) REQUIRED 4.0 - MISSING
> 'python3-pyqt4 needs to be installed'
> python3X Python 2.2 or greater - Python programming language
> REQUIRED 2.2 3.5.2 OK -
> error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
> OPTIONAL 4.0 - MISSING
> 'python3-pyqt4-dbus needs to be installed'
> error: libusb libusb - USB library
> REQUIRED - 1.0 MISSING 'libusb needs to be
> installed'
> error: libcrypto libcrypto - OpenSSL cryptographic library
> REQUIRED - 1.0.2 MISSING 'libcrypto needs to
> be installed'
> error: python3-notify2 Python libnotify - Python bindings for the
> libnotify Desktop notifications OPTIONAL - -
> MISSING 'python3-notify2 needs to be installed'
> python3-dbus Python DBus - Python bindings for DBus
> REQUIRED 0.80.0 1.2.0 OK -
> error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library
> development files REQUIRED 5.0.9 -
> MISSING 'libnetsnmp-devel needs to be installed'
> error: libjpeg libjpeg - JPEG library
> REQUIRED - - MISSING 'libjpeg needs to
> be installed'
> error: sane-devel SANE - Scanning library development files
> REQUIRED - - MISSING
> ' needs to be installed'
> python3-reportlab Reportlab - PDF library for Python
> OPTIONAL 2.0 3.3.0 OK -
> sane SANE - Scanning library REQUIRED
> - - OK -
> error: cups-image CUPS image - CUPS image development files
> REQUIRED - - MISSING
> ' needs to be installed'
>
> ---------------
> | COMPILEDEP |
> ---------------
>
> error: libtool libtool - Library building support services
> REQUIRED - - MISSING '
> needs to be installed'
> make make - GNU make utility to maintain groups of programs
> REQUIRED 3.0 4.1 OK -
> error: gcc gcc - GNU Project C and C++ Compiler
> REQUIRED - 5.4.0 MISSING 'gcc needs
> to be installed'
>
> ----------------------
> | Python Extentions |
> ----------------------
>
> cupsext CUPS-Extension REQUIRED
> - 3.16.3 OK -
> hpmudext IO-Extension REQUIRED -
> 3.16.3 OK -
>
> -----------------------
> | Scan Configuration |
> -----------------------
>
> scanext Scan-SANE-Extension REQUIRED
> - 3.16.3 OK -
> '/etc/sane.d/dll.d/hpaio' not found.
> hpaio HPLIP-SANE-Backend REQUIRED
> - 3.16.3 OK 'hpaio found in
> /etc/sane.d/dll.conf'
>
> -----------------------
> | Other Dependencies |
> -----------------------
>
>
> ------------------------------
> | DISCOVERED SCANNER DEVICES |
> ------------------------------
>
> No Scanner found.
>
> --------------------------
> | DISCOVERED USB DEVICES |
> --------------------------
>
> No devices found.
>
> ---------------------------------
> | INSTALLED CUPS PRINTER QUEUES |
> ---------------------------------
>
> HP-ENVY-Photo-7800-series
> -------------------------
> Type: Unknown
> Device URI:
> usb://HP/ENVY%20Photo%207800%20series?serial=TH85N6V14S&interface=1
> PPD: /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd
> warning: Failed to read /etc/cups/ppd/HP-ENVY-Photo-7800-series.ppd
> ppd file
> PPD Description:
> Printer status: printer HP-ENVY-Photo-7800-series is idle. enabled
> since Mon 22 Oct 2018 03:00:05 PM EDT
> warning: Printer is not HPLIP installed. Printers must use the hp: or
> hpfax: CUPS backend for HP-Devices.
>
>
> --------------
> | PERMISSION |
> --------------
>
> error: Unsupported model: ENVY_Photo_7800_series
> -----------
> | SUMMARY |
> -----------
>
> Missing Required Dependencies
> -----------------------------
> error: 'libdbus-1-dev' package is missing/incompatible
> error: 'libcups2' package is missing/incompatible
> error: 'python3-dev' package is missing/incompatible
> error: 'libcups2-dev' package is missing/incompatible
> error: 'cups-bsd' package is missing/incompatible
> error: 'cups-client' package is missing/incompatible
> error: 'python3-pyqt4' package is missing/incompatible
> error: 'libusb-1.0.0-dev' package is missing/incompatible
> error: 'openssl' package is missing/incompatible
> error: 'libsnmp-dev' package is missing/incompatible
> error: 'snmp-mibs-downloader' package is missing/incompatible
> error: 'libjpeg8-dev' package is missing/incompatible
> error: 'libsane-dev' package is missing/incompatible
> error: 'libcupsimage2-dev' package is missing/incompatible
> error: 'libtool' package is missing/incompatible
> error: 'build-essential' package is missing/incompatible
>
> Missing Optional Dependencies
> -----------------------------
> error: 'python3-dbus.mainloop.qt' package is missing/incompatible
> error: 'python3-notify2' package is missing/incompatible
>
> Total Errors: 15
> Total Warnings: 1
>
>
> Done.
>
> $ sudo apt install python3-devel cups-devel python3-pyqt4
> python3-pyqt4-dbus libusb libcrypto python3-notify2 libnetsnmp-devel
> DBUS dbus cups CUPS libjpeg sane-devel cups-image libtool gcc
> [sudo] password for bmike1:
> Sorry, try again.
> [sudo] password for bmike1:
> Reading package lists... Done
> Building dependency tree
> Reading state information... Done
> E: Unable to locate package python3-devel
> E: Unable to locate package cups-devel
> E: Unable to locate package python3-pyqt4-dbus
> E: Unable to locate package libusb
> E: Unable to locate package libcrypto
> E: Unable to locate package libnetsnmp-devel
> E: Unable to locate package DBUS
> E: Unable to locate package CUPS
> E: Unable to locate package libjpeg
> E: Unable to locate package sane-devel
> E: Unable to locate package cups-image
>
>
> ---------------------------------------------------
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