I found out Tuesday what was causing me to not get the speed I was told
I should get. Once again the Comcast guy I was talking to said he
wanted to send out a repairman to find out why I wasn't getting the 150
Mbps everything told him I should be getting. Tuesday morning the
repairman showed up with his supervisor. The supervisor told me the 150
Mbps speed is for customers in areas that are served with a docsis 3.1
network, but where I live is served by a docsis 3.1 network. Because of
this I get 100 Mbps, but could get 150 if I wanted to pay more. Then he
said the network in this area isn't able to supply everyone with 150
Mbps, and no he doesn't know when this area will be upgraded. I was
amazed that all the corporate people I talked to didn't know that this
was the case. They all said I should be getting 150.
After the repairman and his boss left, I called and emailed the
corporate people who had been telling me I should be getting 150 and
told them what the local supervisor said. Later one of them called back
and agreed with me that since I had been told I should be getting 150,
that he would give it to me for the price I'm paying now.
Is Cox as fscked up as Comcast?
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