Agreed - their contractors are pretty
useless for anything short of manual labor to run cables and maybe
not screw them up, but more often than not my issues when
problematic were fixed by a real Cox tech. Worst case, if you
think you have a useless contractor, send them away, yell at cox,
and get a real cox tech out there by asking for a "supervisor
escalation".
I had to do this the last time I had suck-out, as replacing the
run from the outside to my house, as it turns out there was
another splice upstream at a junction in my neighbor's yard I
didn't even know about until I got someone out there that cared,
ie. a Field tech sup to help me diagnose the issue and check the
levels with an office tech each step of the way the levels
remotely.
This is one reason they charge a grip and a half for business
services (other than business==expensive, of course, despite being
the same as residential service) - they'll kick someone in the
arse and have them come to your house whenever asap for repair vs.
residential day or two wait, and odds are usually better of
getting someone with said clue.
-mb
On 02/25/2015 03:28 PM, Stephen Partington wrote:
As long as you are willing to pay for it they
can do a good job, but there are also some real dingbats doing
the job as well. If you get a cox direct guy then you likely
are going to get a good deal. if you get a contractor then not
so much...
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