Re: anyone else using Qwest/2-wire DSL service?

i left qwest a long time ago and it was fro crap like that.... have
never looked back, and they have jerked about my company so badly we
are moving to integra for all 3 of our locations

On Thu, Feb 19, 2009 at 12:11 PM, Bob Elzer <bob.elzer@gmail.com> wrote:
> I signed up for Price for Life, you sign up for two years, and then you have
> the price for life.
>
> After two years, my price went up. I still fighting with them 4 months now.
> Everyone I talk to says I should get the lower price, but then they escalate
> it and the higher ups who won't talk to me, always reject it.
>
> I may have to find a lawyer for that.
>
> The first time I called about it, they connected me to the retention
> department. I swear to god, He told me "The only thing we do hear, is
> disconnect people"
>
>
>
> ________________________________
> From: plug-discuss-bounces@lists.plug.phoenix.az.us
> [mailto:plug-discuss-bounces@lists.plug.phoenix.az.us] On Behalf Of JD
> Austin
> Sent: Thursday, February 19, 2009 11:32 AM
> To: Main PLUG discussion list
> Subject: Re: anyone else using Qwest/2-wire DSL service?
>
> I got rid or Qwest a year ago for exactly that reason.
> They'd fix my phone lines then DSL would break then they'd fix DSL and mess
> up the phone line. Sometimes they'd fix the line they came to fix but then
> break my home phone line. Finally I just got tired of dealing with them and
> dropped DSL and phone service.
> It was annoying when you're demoing phone systems and your phone is
> popping/clicking/buzzing/etc.
>
> Now I use Wydebeam (wireless point to point), have Vonage for home phone,
> and other voip for business. Latency has never been lower and audio quality
> is just fine. I get letters every month from Qwest begging me to come
> back... if they'd worked that hard to keep my business I'd still be using
> them.
>
> --
> JD Austin
> Twin Geckos Technology Services LLC
> jd@twingeckos.com
> 480.288.8195x201
> http://www.twingeckos.com
>
>
> Bill Watterson - "There is not enough time to do all the nothing we want to
> do."
>
> On Thu, Feb 19, 2009 at 10:53 AM, Bob Elzer <bob.elzer@gmail.com> wrote:
>>
>> OK, you got me started. First the actiontec is a piece of #$%@$. It has a
>> know bug with dns, that has never been fixed.
>>
>> Dealing with qwest tech is a pain, they will spend at least an hour going
>> through the simple steps (which is all scripted), before they will escalate
>> to some second tier. It is hard to get them to admit the problem is on their
>> side.
>>
>> I had a problem with the DSLAM one time, and I knew it wasn't on my side,
>> but they made me jump through hoops, before they finally said it was the
>> switch. A week later I had the same problem, and they wanted me to jump
>> through the same hoops, even after I got the second tier, they told me it
>> wasn't the same problem. Guess what, it was, but it took me 1 1/2 hours to
>> get them to realize it. turned out to be a failing dslam.
>>
>> If you're persistent (and have the time), you can get them to resolve your
>> problem.
>>
>> Can you tell us that you latency is to your first hop. Right now mine is
>> very high 120ms, I had this before and they fixed it, but I recently started
>> seeing it again, and it is very bad for gaming.
>>
>> To get you latency do a traceroute to qwest.com and it will be the first
>> phnx.dsl.gw?? that it hits.
>>
>> I can't find anything on the actiontec that will show me the lease times,
>> but I can tell you I only get a new IP when I reset the modem.
>>
>> Are you sure, that it is the lease time ?, could the modem be resetting
>> itself ?, might it be a heat problem ? if that point a fan at it and see if
>> it lengthens the time.
>>
>> When it happens are all the lights still on, on the modem ?, if not then
>> I'd say you are having a problem with the modem.
>>
>> ________________________________
>> From: plug-discuss-bounces@lists.plug.phoenix.az.us
>> [mailto:plug-discuss-bounces@lists.plug.phoenix.az.us] On Behalf Of JD
>> Austin
>> Sent: Wednesday, February 18, 2009 5:02 PM
>> To: Main PLUG discussion list
>> Subject: Re: anyone else using Qwest/2-wire DSL service?
>>
>> I remember that I went through a DSL modem every year due to bad lines in
>> my area.
>> I had a static IP and it would just drop connection randomly when the
>> modem was going bad. If I had a non-static IP it would have done what
>> you're experiencing.
>> Your modem might be ready for replacement.
>> If you complain enough they'll RMA a new one to you/them.
>>
>> --
>> JD Austin
>> Twin Geckos Technology Services LLC
>> jd@twingeckos.com
>> 480.288.8195x201
>> http://www.twingeckos.com
>>
>>
>> George Burns - "I would go out with women my age, but there are no women
>> my age."
>>
>> On Wed, Feb 18, 2009 at 4:56 PM, Charles Jones
>> <charles.jones@ciscolearning.org> wrote:
>>>
>>> JD Austin wrote:
>>>
>>> I used to have it. I think there is a 'keep alive' option in the
>>> settings on the 2wire modem (I had an actiontec modem).
>>> If not have the box you're sshing into ping google every minute or two
>>> (ping -c 20 google.com) via a cron job.
>>>
>>> Sadly that wont do any good as I said I can be ssh into the box and be
>>> typing away at command prompt and my connection drops and I have to wait 60
>>> seconds to get back in and the modem has a new IP.
>>>
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>>
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--
A mouse trap, placed on top of your alarm clock, will prevent you from
rolling over and going back to sleep after you hit the snooze button.

Stephen
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