Howdy All -
Here's a job posting your LUG members might be interested in. I'm not
interested in a move to Phoenix (I live in Austin), but I told the
recruiter I'd pass this along to you.
Mention my name if you contact this fellow, please.
Thomas
> -------- Original Message --------
> Subject: Follow Up
> Date: 15 Oct 2008 21:50:09 -0400
> From: Ryan Harding <Ryan.Harding@Sapphire.com>
> To: thomas.cameron@camerontech.com
>
>
>
> Hi Thomas - Thank you very much for your time on the phone this
> evening. I apologize for calling so late!
>
> I would appreciate any help you could provide with the following job
> description.
>
> Thanks again.
>
> Job Description:
>
> The Global Support Engineer (GSE) is part of a highly-focused 24/7
> support/system administration team with responsibility for managing our
> client’s mission critical application environments. The GSE team is
> responsible for day-to-day proactive administration and operational
> support for the server and application environments with the objective
> of 100% business availability. The GSE team designs and implements best
> practices methodologies for change management and ongoing operations,
> and designs and implements proactive monitoring, problem resolution, and
> corrective action procedures. GSEs must possess a passion for this
> support role and how it contributes to meeting the client’s business
> objectives. An effective GSE possesses a broad background in technology
> combined with strong collaboration and teamwork capabilities.
>
>
> TECHNICAL ENVIRONMENT
>
>
> The technical components of the client’s mission critical environment
> include:
>
>
>
>
> · Stratus hardware and storage arrays
>
>
> · Red Hat Linux and security controls
>
>
> · ftServer system software
>
>
> · Enterprise database technology
>
>
> · Tools / utilities for operations
>
>
> · Enterprise management tools
>
>
> · Performance monitoring and capacity planning tools
>
>
> · ITIL, Six Sigma, and Cobit best practices and quality
> management processes
>
>
>
> PRINCIPAL DUTIES AND RESPONSIBILITIES
>
>
> The GSE team sets up and configures application and database servers,
> and installs operating system releases, security releases, and
> application releases into production, QA, and backup environments.
> Through formal training and hands-on experience, the GSE team acquires
> application knowledge that is utilized to fine tune the day-to-day
> operations of the client’s mission critical environment. The GSE team
> develops an understanding and familiarity with network connections into
> and out of the environments and works with other support personnel in
> troubleshooting network issues. The GSE team is responsible for
> monitoring system and network availability, application availability,
> and overall platform performance. Responsibilities include
> troubleshooting of incidents and exception situations, working closely
> with the application development team, and collaborating effectively
> with other support organizations. The GSE team takes the lead in driving
> all issues to closure.
>
>
> MINIMUM QUALIFICATIONS
>
>
> · BS technical degree or equivalent.
>
>
> · 3+ years of related IT experience, 8+ years for senior positions.
>
>
> · Current, proven, in-depth technical skills in Unix computer
> systems, preferably Linux.
>
>
> · Participation in scheduled after-hours rotations.
>
>
> · Availability to work nights and weekends when necessary.
>
>
> · Excellent interpersonal skills.
>
>
> · High degree of verbal and written communication skills.
>
>
> · Proactive sense of urgency in resolving problems and
> preventing recurrence.
>
>
> DESIRED EXPERIENCE
>
>
> · Experience supporting 24/7 mission critical application
> environments.
>
>
> · Experience with implementing service management best practices
> based on ITIL, Six Sigma or COBIT.
>
>
> · Familiarity with application stress testing and QA systems.
>
>
> · Familiarity with DR approaches and crisis preparedness.
>
>
> · Software experience in RedHat Linux, Alaric Authentic Release
> 3, IBM JVM 1.4.2, Websphere MQ6.0.
>
>
> · Experience with 24/7 support models.
>
>
> Ryan Harding
> Sapphire Technologies
> Technical Recruiter
> 2355 East Camelback Road
> Suite 435
> Phoenix, Arizona 85016
> Office: (602) 635-1336
> Fax: (602) 954-9168
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