Believe me the MS technical types hiding behind policy power out even more ruthlessly with women on the other end of the phone line.
Being patronizingly directed through simple steps by a domineeringly incorrect "high speed" support minion <laugh> who tosses in flirty double entendres is somewhat annoying? Having built radius servers, maintained 60,000 dialup Livingston portmasters, configured DNS and mail, with a CCNA on inactive status, I even forget who I am in the face of such duress (watch out for the terminal hold button)! Certain I know nothing, I often forget myself, attempting to interact through their confused frame of reference.... "Social Engineering for Women" was one of the better courses at Defcon 6; I just politely in my best small patient voice, ask the same questions over and over regardless of what the cox acker's say or do.
"What is the DNS server IP address?"
"Blah, blah blah blah blah ...delivered by DHCP.."
"What is the DNS server address?"
"And it is not going to change..."
"What is the DNS server address?"
"Usually the DSL will define that for you..."
"What is the DNS server address?"
Eventually the 2 server 8 octet addresses will be grudgingly leaked.
Technomage Hawke <
technomage.hawke@gmail.com> wrote: heh.
one of them made the mistake of arguing with me on the phone. I made
it a point to show up AT THE CALL CENTER the next day and asked to
speak with bot the employee and their direct supervisor. After I
played back the conversation (ain't technology wonderful), the
supervisor apologized profusely and from what I heard, there was one
more opening at the phoenix call center by 5 pm that day.
Paying customers on the phoen are easy to deal with at arms length.
HOWEVER, when they show up to talk with you personally, it ceases
being an "arm's length" kind of situation.
On 6/3/08, Dan Lund wrote:
> In the fiasco I was in, it was all router which gained IP and
> everything but redirected http traffic to a Cox "you need to contact
> customer service" webpage. Once the MAC was coded on Cox's side, it
> worked.
> Would have been simple to do with my router, but the person on the
> phone was determined to force me to use a Windows machine only and she
> quizzed me on things so there was no way around me worming my way with
> a laptop that I was about to throw away anyway. I just wrote down the
> mac, chucked it, and cloned it in the router.
>
> Again, I was just stating this as an FYI to whoever it was who was
> asking about possible gotchas in new router configuration.
>
>
> --Dan
>
>
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