Anthony Boynes wrote:
> According to a Cox tech in the followng thread, there is some type of
> maintenance being done.
>
> http://www.dslreports.com/forum/r20515680-AZ-Speeds-Awful-Slow-In-The-Last-Few-Days
>
>
These threads appear more closely related to what has been going on the last few
days.
http://www.dslreports.com/forum/r20565730-AZ-Broken-Cox-Routers
http://www.dslreports.com/forum/r20562547-West-Coast-Backbone-Issues
One of the most irritating things is that although Cox was reworking their
routing--and it started creating problems for customers at least as early as 5/29
(It was for me)--Cox didn't tell their tech support people what was going on
until much later. Everything is a big secret and customer satisfaction is not a
primary concern.
This is not the first time that Cox has done 'upgrades' or 'maintenance' and
disrupted service to their customers, both without warning and with misleading
information given to those of us who call in to complain and/or ask for service.
Cox will start making changes that disrupt or degrade service. Meanwhile, the
customers are told "We have identified a problem and we have a technician working
on it."
The MOST irritating thing is calling for support during business hours
and getting put on hold for 20 minutes, while you listen to a recording that says
"Thank you for your patience" every 15 seconds. ;-)
--
KevinO
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