Re: Technical help for Julie

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Author: Eric \"Shubes\"
Date:  
To: Main PLUG discussion list
Subject: Re: Technical help for Julie
Mike Schwartz wrote:
> I am "re-" trying this post, (Feb 26 about 11:46 pm) since
> the 823.5 KB attachment was too big.
> I will try to upload it to some place on the net,
> via ftp or something, (pending advice -- please
> reply either via the list or e-mail to offer advice).
> In the meantime, here is the text of the message,
> without the attachment:
> 
> From: Mike Schwartz < 
> <mailto:mike.l.schwartz@gmail.com>>     

>
> To: PLUG discussion list <
> <mailto:plug-discuss@lists.plug.phoenix.az.us>>, Ray Esparza
> < <mailto:ray.esparza@gcmail.maricopa.edu>>
> Cc: Mike L Schwartz < <mailto:schwartz@acm.org>>, Julie
> < <mailto:Julie11459@gmail.com>>, Fred Taylor
> < <mailto:fred@fredlogo.com>>
> Date: Feb 23, 2006 12:55 AM
> Subject: Technical help for Julie
> Reply | Reply to all | Forward | Print | Add sender to Contacts list |
> Delete this message | Show original | Message text garbled?
> This is a request for some technical help.
> 
> I have been trying to help Julie, who has been
> running Linux (Fedora Core 3, with kernel 2.6)
> on a PC since (circa a year ago) she got fed up
> with MS windows.
> Cc: Julie: < <mailto:Julie11459@gmail.com>>
>        Fred Taylor
>        Ray Esparza
> Recently Julie has had problems and can not boot.
> One day I spent hours, even with a Rescue CD
> and a set of "Fedora Core 4" install/upgrade CD's.
> We even tried installing on a new (blank) Hard
> Drive and it still crashed, even when booting
> from the CD.
> Ray Esparza suggested that there might be some
> problem (hardware? firmware?) with the controller
> for the hard disk drive.  (Any ideas?)

>
> The mistakes we were making might well be very
> dumb "newbie" errors. Anyway, we have not
> figured it out, "so far".
> 
> However at one point it did get further than before,
> and we got an 823.5 KB text file, "anacdump.txt".
> That file is attached to this post on PLUG -- in
> case that might help.
> This way, perhaps someone could diagnose the
> problem, or offer some "advice"
> without having to travel to Julie's house.
>    I may be able to attend the install fest Feb. 25,
> but probably would not be able to get there until
> late in the day.
> Thanks,
> -- 
> Mike Schwartz    
> Glendale  AZ
>  <mailto:schwartz@acm.org>
>  <mailto:Mike.L.Schwartz@gmail.com>

> 
After examining the system log, I'm inclined to agree with Ray's 
assessment. The IDE controller seems to find the HDD and CDrom ok:
<6>SIS5513: IDE controller at PCI slot 0000:00:02.5
<6>SIS5513: chipset revision 208
<6>SIS5513: not 100% native mode: will probe irqs later
<6>SIS5513: SiS735 ATA 100 (2nd gen) controller
<6>    ide0: BM-DMA at 0xff00-0xff07, BIOS settings: hda:DMA, hdb:DMA
<6>    ide1: BM-DMA at 0xff08-0xff0f, BIOS settings: hdc:DMA, hdd:DMA
<7>Probing IDE interface ide0...
<4>hda: Maxtor 6Y060L0, ATA DISK drive
<4>ide0 at 0x1f0-0x1f7,0x3f6 on irq 14
<7>Probing IDE interface ide1...
<4>hdd: CD-RW IDE5224, ATAPI CD/DVD-ROM drive
<4>ide1 at 0x170-0x177,0x376 on irq 15
<6>hda: max request size: 128KiB
<6>hda: 120103200 sectors (61492 MB) w/2048KiB Cache, CHS=65535/16/63, 
UDMA(100)
<6>hda: cache flushes supported
<6> hda: hda1 hda2
<6>hdd: ATAPI 52X CD-ROM CD-R/RW drive, 2048kB Cache, UDMA(33)
<6>Uniform CD-ROM driver Revision: 3.20


It's curious to me why there's a slave (hdd) with no master (hdc), but
that doesn't appear to be a problem. Given that there are only two ide
drives, I'd make them both masters (hda, hdc).

Further down the log, we have
<7>ISO 9660 Extensions: Microsoft Joliet Level 3
<4>Unable to load NLS charset utf8
<4>Unable to load NLS charset utf8
<7>ISO 9660 Extensions: RRIP_1991A
<7>ISO 9660 Extensions: Microsoft Joliet Level 3
<4>Unable to load NLS charset utf8
<4>Unable to load NLS charset utf8
<7>ISO 9660 Extensions: RRIP_1991A
<7>ISO 9660 Extensions: Microsoft Joliet Level 3
<4>Unable to load NLS charset utf8
<4>Unable to load NLS charset utf8
<7>ISO 9660 Extensions: RRIP_1991A
<4>Unable to identify CD-ROM format.

I honestly don't know if this a problem or not. Maybe someone else can
explain what's going on here. Shortly thereafter, stuff really hits the fan:
<4>hdd: command error: status=0x51 { DriveReady SeekComplete Error }
<4>hdd: command error: error=0x54 { AbortedCommand LastFailedSense=0x05 }
<4>ide: failed opcode was: unknown
<3>ATAPI device hdd:
<4> Error: Illegal request -- (Sense key=0x05)
<3> Illegal mode for this track or incompatible medium -- (asc=0x64,
ascq=0x00)
<3> The failed "Read 10" packet command was:
<4> "28 00 00 00 e5 02 00 00 02 00 00 00 00 00 00 00 "
<4>end_request: I/O error, dev hdd, sector 234504
<3>Buffer I/O error on device hdd, logical block 58626
<3>Buffer I/O error on device hdd, logical block 58627
<3>Buffer I/O error on device loop0, logical block 524
<3>Buffer I/O error on device loop0, logical block 524
<4>Error -3 while decompressing!
<4>d08633b7(2146)->cb16a000(4096)
<4>audit(1140011835.716:3): avc: denied { associate } for pid=553
comm="anaconda" name=rpm scontext=system_u:object_r:root_t
tcontext=system_u:object_r:root_t tclass=filesystem
<4>hdd: command error: status=0x51 { DriveReady SeekComplete Error }
<4>hdd: command error: error=0x54 { AbortedCommand LastFailedSense=0x05 }
<4>ide: failed opcode was: unknown
<3>ATAPI device hdd:
<4> Error: Illegal request -- (Sense key=0x05)
<3> Illegal mode for this track or incompatible medium -- (asc=0x64,
ascq=0x00)
<3> The failed "Read 10" packet command was:
<4> "28 00 00 01 10 66 00 00 02 00 00 00 00 00 00 00 "
<4>end_request: I/O error, dev hdd, sector 278936
<3>Buffer I/O error on device hdd, logical block 69734
<3>Buffer I/O error on device hdd, logical block 69735
<4>hdd: command error: status=0x51 { DriveReady SeekComplete Error }
<4>hdd: command error: error=0x54 { AbortedCommand LastFailedSense=0x05 }
<4>ide: failed opcode was: unknown
<3>ATAPI device hdd:
<4> Error: Illegal request -- (Sense key=0x05)
<3> Illegal mode for this track or incompatible medium -- (asc=0x64,
ascq=0x00)
<3> The failed "Read 10" packet command was:
<4> "28 00 00 01 10 66 00 00 02 00 00 00 00 00 00 00 "
<4>end_request: I/O error, dev hdd, sector 278936
<3>Buffer I/O error on device hdd, logical block 69734
<3>Buffer I/O error on device hdd, logical block 69735
<3>Buffer I/O error on device loop0, logical block 6078
<4>hdd: command error: status=0x51 { DriveReady SeekComplete Error }
<4>hdd: command error: error=0x54 { AbortedCommand LastFailedSense=0x05 }
<4>ide: failed opcode was: unknown
<3>ATAPI device hdd:
<4> Error: Illegal request -- (Sense key=0x05)
<3> Illegal mode for this track or incompatible medium -- (asc=0x64,
ascq=0x00)
<3> The failed "Read 10" packet command was:
<4> "28 00 00 01 10 66 00 00 02 00 00 00 00 00 00 00 "
<4>end_request: I/O error, dev hdd, sector 278936
<3>Buffer I/O error on device hdd, logical block 69734
<3>Buffer I/O error on device hdd, logical block 69735
<3>Buffer I/O error on device loop0, logical block 6078
<4>hdd: media error (bad sector): status=0x51 { DriveReady SeekComplete
Error }
<4>hdd: media error (bad sector): error=0x30 { LastFailedSense=0x03 }
<4>ide: failed opcode was: unknown
<3>ATAPI device hdd:
<4> Error: Medium error -- (Sense key=0x03)
<3> (reserved error code) -- (asc=0x02, ascq=0x01)
<3> The failed "Read 10" packet command was:
<4> "28 00 00 01 10 68 00 00 10 00 00 00 00 00 00 00 "
<4>end_request: I/O error, dev hdd, sector 278944
<3>Buffer I/O error on device hdd, logical block 69736
<3>Buffer I/O error on device hdd, logical block 69737
<3>Buffer I/O error on device hdd, logical block 69738
<3>Buffer I/O error on device hdd, logical block 69739
<4>Error -3 while decompressing!
<4>d0863218(-24898552)->ca57f000(4096)

For whatever reason, it can't ready the CD.
My guesses as to what the problem might be:
1) a bad burn of a disk
remedy: try running the disk check function (if you can get that far)
2) flakey CD drive
remedy: try using a drive that is known to be working.
3) flakey power supply
remedy: replace with a new one
4) bad controller
remedy: add a PCI IDE controller card (expansion), or replace MB.

If I had to bet, I'd suspect #3, given that the system was working at
one point, but now won't even boot from a CD.

I just *hate* hardware problems.

Good luck.
--
-Eric 'shubes'

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