Craig White wrote:
>>I eventually dumped Cox due to similar performance degradation. The
>>problem was diagnosed several times as a signal strength issue, and
>>supposedly fixed. It was never fixed for long, though. And Cox kept
>>trying to charge us for a service call even though it was obviously not
>>a problem with my network or computers, but in *their* network or
>>installation. Now I'm using Qwest's DSL, and while it's by no means
>>perfect (their DNS servers stink), I rarely have any speed or
>>connectivity issues.
>>
>>
>----
>that's jumping to conclusions.
>
>
>
Who, me? No. The tech measured the signal strength on the wire and it
was low. Therefore the cable modem had a hard time keeping a good
connection and packet loss was extreme. Nothing at all to do with
anything inside the house, see? This was the issue I had, and may not
apply to the current problem.
>The surest way to find out is to change the device that you are testing.
>I don't know if you are using a Linux system as a router or have a
>different router and that may have everything to do with it. Perhaps if
>you want something other than just pure speculation from us, you should
>acquaint us with your setup.
>
>As for Cox not being able to figure out what is wrong - that is to be
>expected...heck, they only work from a scripted set when they
>troubleshoot Windows issues and are thoroughly discouraged from engaging
>in their own independent analysis and are not at all equipped to deal
>with various routers and operating systems.
>
>
>
You are correct, unless it can be determined that the problem lies with
the Cox network and not with the home network or equipment.
--
Darrin Chandler
dwchandler@stilyagin.com
http://www.stilyagin.com/
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