On Thu, 2005-04-14 at 18:01 -0700, Josef Lowder wrote:
> FWIW:
> I have been a management consultant for 30 years and I have always
> either been on a retainer or billed clients _only_ for completed work,
> and my invoices have always included the following unconditional
> guarantee:
>
> "You must be satisfied that you have received
> a value in service greater than our fee or
> we gladly accept any adjustment you deem appropriate."
>
> I have never been burned and there have been occasions
> when clients have paid more than I billed them.
----
I think that we share a similar philosophy
It's interesting though, that if you get fairly specialized, that this
attitude and obtaining payment is probably a bit easier than if you
could easily be replaced, as if your value were more for the sweat hours
than for the knowledge and application of that knowledge.
A lot of it also depends upon your interests, your attitudes and your
goals. Myself, I invest the time to learn if not as completely as
possible disassemble the mechanisms of how something works so I can feel
comfortable with newly learned technology and even fix it if it breaks.
Not everyone has that all out commitment or the demands upon their time
might not allow that same amount of energy to be devoted to it.
But my basic premise is simple - sort of a Ray Kroc thing...I do what I
can to help my clients do what they do better and make more money and
expect that in return, they give consideration to my financial well
being. When that basic understanding becomes one sided, it ceases to
work.
Craig
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