Open Source Trouble Ticket System

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Author: Derek Neighbors
Date:  
Subject: Open Source Trouble Ticket System
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GNUe DCL does much of this and with next version release should do all
of it. Actually I believe it does everything you say here, except its
not set so a client can only see their 'own' tickets. (ie: they can see
all the tickets)

Bugzilla is not what you want for what you describe. You might look at
RT, it is another popular one. I am DCL biased, but it will be a month
or so before it completely meets your requirements.

It is packaged in debian though and you can apt-get it. :)


On Wed, 2002-10-09 at 20:18, Craig White wrote:
> On Wed, 2002-10-09 at 14:42, John Albee wrote:
> > I am looking for a trouble/support ticket system to track my clients is=

sues
> > with. I have found a few open source options, but I am also looking fo=

r one
> > where my clients can log in and create the ticket themselves which I ca=

n
> > then later assign to the appropriate person. My ultimate goal is to ha=

ve it
> > so I can see all the trouble tickets grouped by company, the techs can =

see
> > the items assigned to them, and the client can log in and see the statu=

s of
> > all tickets relating to them. If I can find a package to do this, it w=

ill
> > save me a huge amount of time everyday.
> -----
> bugzilla?
>=20
> Craig
> -=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=

=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-
> PLUG-discuss mailing list -
> To subscribe, unsubscribe, or to change you mail settings:
> http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss
>=20

--=20
Derek Neighbors
GNU Enterprise
http://www.gnuenterprise.org


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