Open Source Trouble Ticket System

On Wed, 2002-10-09 at 14:42, John Albee wrote:
> I am looking for a trouble/support ticket system to track my clients issues
> with. I have found a few open source options, but I am also looking for one
> where my clients can log in and create the ticket themselves which I can
> then later assign to the appropriate person. My ultimate goal is to have it
> so I can see all the trouble tickets grouped by company, the techs can see
> the items assigned to them, and the client can log in and see the status of
> all tickets relating to them. If I can find a package to do this, it will
> save me a huge amount of time everyday.
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bugzilla?

Craig