Free Tech Support

>     I came across PLUG's website last night and (after figuring out the correct
> irc server address) went onto the irc server.  I met quite a few people, who
> brought new light to a project I have been planning for quite some time.
> Basically, I seek to develop a free, technical support resource for any web
> visitor who comes across us.  Initially I did not have plans to include
> linux support right off the bat, but that has definitely changed.
>     The goal is to provide SIMPLE tech support for newbies, and over the course
> of time, for advanced users as well.  I have already been developing a
> framework for  this site in ASP (hold the grunts!), so we already have a
> pretty advanced system laid out.  End users will be able to visit the site
> (to be located at www.supportbeam.com) where they can search an extensive
> knowledgebase, or browse it by subject matter, possibly post to message
> boards and discuss topics live on IRC, and last, but definitely not elast,
> submit a trouble ticket to us which would then be answered by a volunteer
> tech.
>     All of this is in hopes of providing a personalize experience for the end
> user, hopefully making their endeavour into Linux a pleasant one, as opposed
> to the typical RTFM!!! response most people find when seeking help.
>     Through this, as well as a crapload of other details that I have already
> pondered over, I hope to not only give this project of mine a huge boost by
> having hundreds of dedicated linux users helping out, but also provide PLUG
> with a platform through which efficient, and high quality support can be
> given, and, of course, promote the penguin to death.  =)

>     I would love to hear who may be interested in this, questions, comments,
> criticism, etc.