Handling "Urgent critical assistance..."

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Author: David Mandala
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Subject: Handling "Urgent critical assistance..."

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I rather like consultants list. BALUG (Bay Area Linux Users Group) of which
I am a co-founder has such a list and it gets used fairly often.

Davidm

-----Original Message-----
From: Alan Dayley
To: plug-discuss@lists.plug.phoenix.az.us
Sent: 7/17/02 3:36 PM
Subject: Handling "Urgent critical assistance..."

This situation that hit today points to an interesting need. Here was a

professional support company that needed a Linux specialist ASAP.
(Ignore
whether or not they should already have a Linux specialist on staff or
call. It could have been a small business using Linux that was setup by

the owner's brother-in-law that has since moved away.) They didn't know

who to call to get Linux help. They came to PLUG. We handled it fairly

well but, it could be handled better.

Ideas:
-That skills database that has been discussed (and cussed) may have
handled it.
-What about a group of consultants setting up a contact list that could
be
linked to from the PLUG web site? That way PLUG is not endorsing any
one
company or person. PLUG just says "Click here for some local companies
that provide Linux support."
-A call tree so when a request like this hits the PLUG contact person,
quick calls can go out to interested persons who have OPTed-IN to get
such
calls. This way the trusted call tree members have each other's phone
numbers, not the general public.
-plug-consult@lists.plug.phoenix.az only for paying support requesters
and
monitored by people willing to earn the pay.

We want to help our members make money with Linux (I think), so this is
one
way to do it. Someone want to set something up?

Alan

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 I rather like consultants list. BALUG (Bay Area =
Linux Users Group) of which I am a co-founder has such a list and it =
gets used fairly often.

Davidm


-----Original Message-----
 From: Alan Dayley
 To: plug-discuss@lists.plug.phoenix.az.us
 Sent: 7/17/02 3:36 PM
 Subject: Handling "Urgent critical =
assistance..."


This situation that hit today points to an =
interesting need.  Here was a


professional support company that needed a Linux =
specialist ASAP.
 (Ignore 
 whether or not they should already have a Linux =
specialist on staff or 
 call.  It could have been a small business =
using Linux that was setup by


the owner's brother-in-law that has since moved =
away.)  They didn't know


who to call to get Linux help.  They came to =
PLUG.  We handled it fairly


well but, it could be handled better.


Ideas:
 -That skills database that has been discussed (and =
cussed) may have
 handled it.
 -What about a group of consultants setting up a =
contact list that could
 be 
 linked to from the PLUG web site?  That way =
PLUG is not endorsing any
 one 
 company or person.  PLUG just says "Click =
here for some local companies 
 that provide Linux support."
 -A call tree so when a request like this hits the =
PLUG contact person, 
 quick calls can go out to interested persons who =
have OPTed-IN to get
 such 
 calls.  This way the trusted call tree members =
have each other's phone 
 numbers, not the general public.
 -plug-consult@lists.plug.phoenix.az only for paying =
support requesters
 and 
 monitored by people willing to earn the pay.


We want to help our members make money with Linux (I =
think), so this is
 one 
 way to do it.  Someone want to set something =
up?


Alan

 

________________________________________________
 See <A =
HREF=3D"http://PLUG.phoenix.az.us/navigator-mail.shtml" =
TARGET=3D"_blank">http://PLUG.phoenix.az.us/navigator-mail.shtml</A> if =
your mail doesn't
 post to the list quickly and you use Netscape to =
write mail.


PLUG-discuss mailing list  -  =
PLUG-discuss@lists.plug.phoenix.az.us
 <A =
HREF=3D"http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-discuss" =
TARGET=3D"_blank">http://lists.PLUG.phoenix.az.us/mailman/listinfo/plug-=
discuss</A>


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