I sent Cox@Home a question regarding Friday's deadline.
This is the response that I received.
Mark
+++++++++++++++++++++++
Dear Mr. Myers:
Thank you for your recent e-mail to Cox Communications.
As you know, Excite@Home has filed for Chapter 11 bankruptcy protection,
and it is currently in the midst of bankruptcy court proceedings. On
Friday, the bankruptcy judge is expected to rule on a motion to
determine whether Excite@Home has the right to shut down service to its
customers. We are actively negotiating with all parties involved to
come to an agreement BEFORE Friday. We?re hopeful that we can reach an
agreement before the court ruling, which would mean that this ruling is
a non-issue.
In the event that we do not reach an agreement before Friday, then we
will look to the judge for a ruling on if Excite@Home has the right to
shut down service. If the judge rules that Excite@Home does have this
right, we will take all possible legal actions, such as filing an appeal
and asking for a ?stay,? which is essentially a hold on any action.
In addition, we have service contingency plans to address all possible
outcomes, and we will keep you informed on developments as we have more
information. Please know that your satisfaction is our first priority,
and we are taking all necessary steps to ensure ongoing, reliable
high-speed Internet service for our customers now and in the future.
We hope this sufficiently responds to your inquiry. Thank you again for
contacting us via email. Please let us know if we can be of further
assistance.
Sincerely,
Chandra
E-Care Specialist
Cox Communications - Phoenix
www.cox.com/phoenix
Original Message Follows:
------------------------
Form Message
subject: Product Sales Question
detail: Cox@Home
FirstName: Mark
LastName: Myers
Email Address: nx54@home.com
VerifyEmail: nx54@home.com
SecondaryEmail: phx_pamark@yahoo.com
Phone: 602-487-1472
Account:
HomeAddress: P.O. Box 38636
City: Phoenix
State: AZ
Zip: 85069
UserID:
Comments: Will we still have Internet access after Friday November
30th?
submit: Submit Questions
(text/plain)