Earthlink vs Futureone

All,

My parents live in Payson, AZ..
They have been using Futureone as an ISP for probably the last 4 or 5
years. Just suddenly they can't get online anymore. I can login as them
in Chandler, but in Payson, it won't accept their password..

Today I found out that Earthlink bought out Futureone in Payson and
disabled everyone's account.. probably for a rate hike and new
subscriber list.

Anyone know where I can go to find out more info? I can find anything
through earthlink, they are pretty worthless for customer support.
Any help is appreciated.

nathan