Lookin at Qwest DSL Service

[Eric Shubert]

Technomage wrote:
> Charles Jones wrote:
>> I have Cox residential service, and my fiancee uses Qwest DSL at her
>> business. I have never had any real issue from my Cox connection, but her
>> DSL is terrible in various ways.
>>
>> * Modem always starts out at full provisioned rate and throughout the day
>> gets slower and slower (according to the web GUI)...perhaps noisy line?
>>   
> could be a bad PSU (I've seen this before) sometimes plugging into a 
> small UPS with line conditioning
> helps this a lot.
>> * Modem constantly reboots itself during the day, which also cycles the
>> built-in 5 port switch. This was having the wonderful effect of
>> disconnecting her POS system from the main fileserver, as well as
>> disconnecting and disrupting ATM and credit card transactions. I "fixed"
>> this by installing my own 8 port switch, and moving all the network
>> connections to my switch, and uplinking the DSL modem. At least now when it
>> decides to reboot itself, it doesn't DOS the rest of the LAN.
>>   
> does that unit have a wall wart? if so, and its 12 volts out, try 
> interfacing a small 12v battery.
> if the problem goes away, you have a bad wall wart. I had a switch here 
> that would do that
> all the time. I plugged into a 12v battery and the problems went away 
> (so I have setup all
> my switches, and the cablemodem, to live on a single 12v gell cell with 
> a wall wart to keep
> the battery up to charge).
> 
>> * Any device (phone, fax machine, alarm system) that picks up the phone line
>> causes the modem to go offline and retrain, even though using the supplied
>> filters on all of said devices.
>>   
> bad lines, have qwest come out and do a complete assessment (don't take 
> no for an answer, and ask
> a lot of questions).
>> * Wireless is flaky and constantly drops (probably from the modem rebooting
>> itself)
>>
>> * External IP constantly changes every 15m or so. I suppose this could be
>> happening when the modem reboots itself and it DHCPs a new address from
>> Qwest. DDNS has been a lifesaver here.
>>   
> if thats a biz account, they shouldn't be changing your IP every 15 
> minutes. its beginning to sound like
> qwest fubared the account and are placing all the heartache on you (the 
> customer). thats an old story
> that qwest lives up to many a time.
> 
>> It sounds like all of this could be fixed with a new modem and maybe some
>> analysis of the line. It's not my account so I can only do so much, but I
>> know she has complained to Qwest and so far nothing has been done. You would
>> think a business account would get better service.
>>   
> its supposed to. she needs to call the biz office and start up the chain 
> of command. eventually she'll reach
> someone in authroity who is authorized to say "yes" and get something 
> done. she might also consider cox
> biz services. they tend to be reliable and stable (according to DSLreports).
> 
>> -Charles
>>   
> 

Calling the department that handles disconnects usually gets results. 
Seriously.

-- 
-Eric 'shubes'