?: Cox vs QWEST

[Siri Amrit Kaur]

On Monday 13 February 2006 05:12 pm, Mark Jarvis kindly wrote:

> Any pertinent comments, suggestions, personal experiences, etc. would be
> appreciated.


Their DSL has been OK. Connection speeds have been better than some Cox 
connections I've used.

My DSL phone reception was very noisy and I complained to Repair until I just 
gave up. I knew the problem was at their switching box and not at home, but 
they wouldn't believe me and twice they sent repairmen to my house even 
though I told them not to. Then they billed me for the visits and I had to 
contest the bills. 

Last week my DSL phone service went out after they did some work out on the 
street on their box. When the repairman came the next day I asked him to also 
look into why my phone signal had noise on it. He found a tiny crack in THEIR 
wire, at THEIR box, just like I suspected all along. He replaced the wire and 
connected my lines to a different switch, and all is good now. I just wished 
they had that four months ago...

Siri Amrit
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