Tired of Being Screwed By Cox (no pun intended)

[technomage]

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well,
I've been checking my e-mail and so far, cox has yet to notify me (and they 
should relivant to such service changes).

however, their biz accounts are way to high priced for what they offer. I'd 
like to have a biz account, but thats not going to fly on my current budget.

in the meantime, if they try to block any of my internal stuff, they are going 
to have problems there as they can't get through my firewall to do that (all 
internal traffic is, by definition, filtered).

Mage

On Tuesday 17 June 2003 02:55 pm, Chad and Shaun Horton wrote:
> The bright folks at Cox have struck us with another one of their
> brilliant ideas again. Apparently the Cox put a jimmy hat on port 25.
> Do you have an smtp server and also subscribe to Cox (http://www.cox.com
> and http://www.cox.net)? Well, you poor sap. You are no longer allowed
> to send email through your smtp server because Cox, in their infinite
> wisdom, has now blocked port 25. This includes both servers within your
> local network AND hosted by an external provider.
>
> There has yet to be a supporting argument providing a realistic reason
> why they started blocking port 25. (below is a poor explanation from
> cox, which you can also read at
> http://support.cox.net/custsup/email/email_info.shtml)
>
> Now, this may not be that big of a deal for some, since you can still
> route all of your email through Cox's smtp server, but just the mere
> fact that they would do something so ludicrous should tick everyone off.
>
> So what can be done about this? According to Cox, "nothing." And be
> prepared to get hung up on when you express your frustration over this
> matter and to get the rhetorical statement, "We appologize for the
> inconvenience, sir. Is there anything else we can help you with?"
>
> Now if you are desparate enough, Cox has been nice enough to offer a new
> tiered service, to be announced soon. It is not certain yet as to what
> these tiers mean for us, but be willing to bet that there will be
> provisions allowing port 25 to be opened for a hefty fee.
>
> So, if you are as displeased as I am, please express your disdain over
> this new policy with Cox directly. You can contact your local Cox
> division, or you can chat with a customer service agent at Cox Chat With
> Us Live support section.
>
> An explanation from Cox about blocking port 25:
>
> Q. Why do you require the use Cox outbound (SMTP) email servers?
> A. It reduces the number of SPAM and virus emails originating from our
> customers. Most Internet Service Providers have adopted this practice to
> reduce spam. We must take this action to ensure that a few bulk emailers
> do not get the entire Cox.net domain blacklisted from sending mail to
> other Internet Service Providers.
>
> Q. Will this hinder my ability to send email?
> A. This will not impact the vast majority of customers, but there are
> bound to be some people using third party mail servers. Any software
> configured to use an SMTP server other than smtp.region.cox.net to
> deliver email directly to a recipient's server will no longer work. An
> indication of this problem may be a message similar to this in your mail
> client:
> A time-out occurred while communicating with the server. Account:
> 'otheraccount.otherisp.com', Server: 'othersmtp.otherisp.com', Protocol:
> SMTP, Port 25, Secure(SSL): No, Error Number: 0x800CCC19 Customers using
> third party email services must configure their email clients to use
> smtp.region.cox.net to send outbound email. Please remember that
> operating an email or other server on a residential Cox High Speed
> Internet connection is a violation of our Acceptable Use Policy. Email
> Software Settings
>
>
>
>
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- -- 
I will not be pushed, filed, stamped, indexed, briefed, debriefed, or 
numbered!
My life is my own - No. 6
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