Open Source Trouble Ticket System

[Carl Parrish]

On Wed, 2002-10-09 at 20:18, Craig White wrote:
> On Wed, 2002-10-09 at 14:42, John Albee wrote:
> > I am looking for a trouble/support ticket system to track my clients issues
> > with.  I have found a few open source options, but I am also looking for one
> > where my clients can log in and create the ticket themselves which I can
> > then later assign to the appropriate person.  My ultimate goal is to have it
> > so I can see all the trouble tickets grouped by company, the techs can see
> > the items assigned to them, and the client can log in and see the status of
> > all tickets relating to them.  If I can find a package to do this, it will
> > save me a huge amount of time everyday.
> -----
> bugzilla?
> 
> Craig
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


I'm going to second this. If you already have a post nuke box set up
there is a module for trouble tickets. but its proably easier to install
bugzilla if you're starting from ground zero. 

Carl Parrish