Open Source Trouble Ticket System

[Derek Neighbors]

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GNUe DCL does much of this and with next version release should do all
of it.  Actually I believe it does everything you say here, except its
not set so a client can only see their 'own' tickets.  (ie: they can see
all the tickets)

Bugzilla is not what you want for what you describe.  You might look at
RT, it is another popular one.  I am DCL biased, but it will be a month
or so before it completely meets your requirements.

It is packaged in debian though and you can apt-get it. :)


On Wed, 2002-10-09 at 20:18, Craig White wrote:
> On Wed, 2002-10-09 at 14:42, John Albee wrote:
> > I am looking for a trouble/support ticket system to track my clients is=
sues
> > with.  I have found a few open source options, but I am also looking fo=
r one
> > where my clients can log in and create the ticket themselves which I ca=
n
> > then later assign to the appropriate person.  My ultimate goal is to ha=
ve it
> > so I can see all the trouble tickets grouped by company, the techs can =
see
> > the items assigned to them, and the client can log in and see the statu=
s of
> > all tickets relating to them.  If I can find a package to do this, it w=
ill
> > save me a huge amount of time everyday.
> -----
> bugzilla?
>=20
> Craig
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Derek Neighbors
GNU Enterprise
http://www.gnuenterprise.org
derek@gnue.org

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