Free Tech Support

[Carl Parrish]

How would this differ from Linux newbie?

Carl P. 



On Sun, 2002-08-18 at 14:48, Adam Rader wrote:
> I'm not 100% sure that this is an appropriate topic for this list, but I'll
> give it a shot anyway, and get beaten down later if not...
> 
> 	I came across PLUG's website last night and (after figuring out the correct
> irc server address) went onto the irc server.  I met quite a few people, who
> brought new light to a project I have been planning for quite some time.
> Basically, I seek to develop a free, technical support resource for any web
> visitor who comes across us.  Initially I did not have plans to include
> linux support right off the bat, but that has definitely changed.
> 	The goal is to provide SIMPLE tech support for newbies, and over the course
> of time, for advanced users as well.  I have already been developing a
> framework for  this site in ASP (hold the grunts!), so we already have a
> pretty advanced system laid out.  End users will be able to visit the site
> (to be located at www.supportbeam.com) where they can search an extensive
> knowledgebase, or browse it by subject matter, possibly post to message
> boards and discuss topics live on IRC, and last, but definitely not elast,
> submit a trouble ticket to us which would then be answered by a volunteer
> tech.
> 	All of this is in hopes of providing a personalize experience for the end
> user, hopefully making their endeavour into Linux a pleasant one, as opposed
> to the typical RTFM!!! response most people find when seeking help.
> 	Through this, as well as a crapload of other details that I have already
> pondered over, I hope to not only give this project of mine a huge boost by
> having hundreds of dedicated linux users helping out, but also provide PLUG
> with a platform through which efficient, and high quality support can be
> given, and, of course, promote the penguin to death.  =)
> 
> 	I would love to hear who may be interested in this, questions, comments,
> criticism, etc.
> 
> TIA
> 
> Adam Rader
> 
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