regarding wiredglobal

[Craig White]

> -----Original Message-----
> From: plug-discuss-admin@lists.plug.phoenix.az.us
> [mailto:plug-discuss-admin@lists.plug.phoenix.az.us]On Behalf Of Brian
> Cluff
> Sent: Sunday, February 04, 2001 10:51 AM
> To: plug-discuss@lists.plug.phoenix.az.us
> Subject: Re: regarding wiredglobal
>
>
> > Again, I agree with you, but "lack of support" can become an issue
> > when you tell your ISP about a problem on their end and they refuse
> > to look into it because "your operating system is not supported."
>
> As Eric Thelin can tell you with cox.  He once called cox about an outage
> and happened to mention that he was running linux on their service, then
> later on when he called and was having problem with their service when his
> machine was booted into WINDOWS they refused to help him because the first
> person has added a note that said that he ran linux and they had a policy
> that prevented them from supporting him anymore, even though it was a
> supported OS question!!!!!!
> Soooo, I will never mention that I run linux on my service... ever!
>
> What a retarded policy!
>
> Brian Cluff
----
I don't believe that this is their policy at all.

They don't support linux because they don't have the support scripts
necessary to help. You have to keep in mind that all of these companies
(Sprint/@home/etc) hire virtually computer illiterates and supply them with
support scripts to walk people thru their connection problems.

I have a number of customers on @home with linux boxes and I can tell you
that they don't care what you connect to their lines - as long as you follow
their TOS (i.e. no web servers - no mail spamming).

Craig