regarding wiredglobal

[der.hans]

Am 04. Feb, 2001 schwäzte Kevin Buettner so:

> On Feb 4,  8:25am, Steven M. Klass wrote:
> 
> > What exactly do you mean support linux??  I used cox and Linux for two 
> > years.  As a computer geek, support means RTFM, and figure it out.
> 
> FWIW, I agree with you on this point.

True. We have to remember, however, that at this point not all people
using Linux are computer geeks :).

> > Calling support and hearing them turn their troubleshooting guide
> > pages only annoys me.  If I am calling support, it's to tell them
> > whats wrong with their crap (i.e.  support them!).  Sorry for the

I've thought about billing Speed Choice (and a few other vendors) for my
time. Problem with Speed Choice is that at this point their people have so
little knowledge and ability to do anything useful that I can no longer
support them. It's not necessarily the fault of the people answering the
phone as their not allowed to do anything useful, so they don't
learn. However, if they were the least bit inquisitive they'd know
more. Then again, if they knew more they'd get a decent job ;-).

> > rant, but just because someone doesn't support something, doesn't
> > mean it won't work.
> 
> Again, I agree with you, but "lack of support" can become an issue
> when you tell your ISP about a problem on their end and they refuse
> to look into it because "your operating system is not supported."

Yup. I've been lucky thus far. I also have enough knowledge to be able to
tell them where in their system things are broken, most of the time. That
helps immensely. It also keeps them from suggesting I reach for the
'start' button because I've already given them the info they want :).

ciao,

der.hans
-- 
#  der.hans@LuftHans.com   home.pages.de/~lufthans/   www.YourCompanyHere.net ;-)
# I chose to use the kernel sources as my documentation.  ;-) -- Kevin Buettner