Qwest.net changing to MSN

[Alan Dayley]

My home DSL ISP is Earthlink(Mindspring) with the connection provided by
Covad.  49.95 a month, dynamic IP, PPPoE, 8 email accounts, web space,
blah, blah.  No complaints yet except that the tech support people tend to
do what everyone else's do, spout from scripts and know nothing else.

They also like to charge for every little thing outside of the standard
plan so I use easyDNS to do my domain name stuff instead of extra fees
every month.

Alan

At 11:07 AM 8/3/2001 -0700, you wrote:
>I just saw on /. that qwest.net is changing over to MSN (should I
>be surprised that I heard about this first from a 3rd party and
>not from Qwest?).
>
>Of course, Qwest has never supported Linux so all their references
>are to Windows (Mac people have to wait).
>
>If I correctly read the small print in the MSN Disclaimer section of
>the the Qwest FAQ found on /.
>
>    http://www.qwest.net/nav4/msn/faq.html
>
>I see that I may be paying more for this unrequested service:
>
>  Offer Details: You must additionally subscribe to MSN Internet Access in
>  accordance with its Subscription Agreement to access the service. Until
>  you cancel your account or select an alternative plan, your phone bill will
>  continue to be automatically charged with your current price plan ($37.90
>  per month or $47.90 per month) through March 31, 2002, and thereafter you
>  will automatically be charged the current price for the MSN Standard
>  Unlimited Broadband Access Plan. You must be 18 years old or older. MSN
>  Broadband Internet Access is available only to users of the Windows® 98 or
>  later operating systems. MSN Internet Access is available only for personal
>  noncommercial use. Your subscription includes 10 hours per month of dial up
>  Internet access (i.e. dial away roaming). Local phone and/or long distance
>  toll charges may apply to dial-up access. It is the customer's
responsibility
>  to check with a local phone company to determine if dial-up access numbers
>  are local. Dial-up access in excess of 10 hours per month will be billed at
>  the rate of $1.50 per hour. Local market network activity and capacity may
>  affect dial-up access availability.
>
>I tried to call Qwest at the 800 number they list in the FAQ.  I got through
>quickly but when I asked "Why?" and "What if I do not want this?" and "Is it
>correct that I will have to pay more?" she pleaded ignorance (I haven't gone
>through training on this yet).  She forwarded me to the Qwest.net tech
support
>menu...menu...menu...  All of our reps are busy.  Your estimated wait time
>is 39 minutes.  I hung up.
>
>Anyone know of a relatively inexpensive, reliable high-speed service
available
>in the Tempe area?  I checked the Cox web page and the @home service is still
>not available in my area.
>
>Thanks,
>Dan Brown
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