[PLUG-Devel] Issue tracking solution?

[Alan Dayley]

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Thanks you.  I saw Scarab as a candidate.  My current short list also
includes:

Roundup - http://roundup.sourceforge.net/ - The descriptions on the site
looks impressive.

Trac - http://trac.edgewall.org/ - This one has impressed me in the past
but appears to be more software development centric than my current
goals.  The tight integration with a wiki will be a stumbling block for
some.  It is still a possibility.

Bugzilla (or Issuezilla) - http://www.bugzilla.org/ - This is well known
and widely used in the open source world.  However, complaints a lousy
UI are also well known.  If non-developers are to use the tool, it
cannot be too techy or hard to use so I don't know.  Also, I cannot find
a home page for Issuezilla.

That is where my research is so far.  Any suggestions beyond these and
experience with any of them are very welcome input.

Alan

Joseph Sinclair wrote:
> One potential solution you may like is Scarab (http://scarab.tigris.org/).  It's a fairly well designed and implemented solution with a lot of customization options.  It seems to work best with Subversion, but I believe it works with other source-code-control systems as well.  It does require a Java Enterprise server, but works well with both JBoss and Geronimo(Apache).  Since the Sun JVM should be open-sourced by the end of December, this requirement shouldn't be too much of a concern.
> 
> Alan Dayley wrote:
>> I'm looking for recommendations for an issue tracking solution.
>>
>> If you are happy with your current solution, I'd like to hear about it.
>>  Even if that solution does not fully meet my "requirements" below, I'd
>> still like to know your good experiences.  (I say "good" because there
>> are lots of bad ones but I'd rather start looking at what is worth
>> considering rather than what should be steered away from.)
>>
>> I don't have a formal requirements document yet but some general needs I
>> am shooting for:
>>
>> - Issue Types
>> -- Software and hardware bugs
>> -- Problem reports not tied to specific causes
>> -- Internal process changes
>>
>> - Issue Input Sources
>> -- Engineers, software and hardware
>> -- Testers
>> -- Quality / Field Application Engineers (customer issues)
>> -- Manufacturing Test Engineers
>>
>> - Tracking
>> -- Issue report source
>> -- Description information (usual data like date, symptoms, creation
>> recipe, etc.)
>> -- Status
>> -- Assigned investigator (which may change as progresses)
>> -- History of actions
>> -- Comments
>>
>> - Reporting
>> -- Task list for a person
>> -- Time performance like time to complete, no action for a long time, etc.
>> -- Other reports and custom ones possible
>>
>> - Interface
>> -- Multi-user
>> -- Web based front end, ie. no client application to install
>> -- Email notifications based on lists or administration assignment or
>> self-subscription
>> -- Web based administration
>> -- FS/OSS *SQL back end
>> -- Scales to tens of users
>>
>> - Hardware
>> -- Runs on a Linux based server with a fully FS/OSS server stack
>>
>> Alan
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