You need to make sure your modem supports 3.1 too, don't forget that.
Cox has just recently finished upgrading to all the new 3.1 hardware here,
and phoenix tends to be their technology leader market due to being their
biggest, so I'd be surprised if comcast has done more rural areas. They
always seem to be the first to fight any sort of rural network legislation
as they hate wasting their capital on non-rich areas, so make sure they can
even support the 8-24 channels down needed for those speeds. You'd be
amazed how screwed up cable plants can be in rural/old areas that in some
cases, they just cannot support the rates. Tempe was like this for a long
while here due to the original podunk cable co that built it.
Cox is actually one of the better cable MSO's out there sadly. My first
job in tech in '99 was @home networks that pioneered cable modem tech, and
taught the cable behemoths about that little internet thing, and dealing
with them all from comcast, cox, intermedia, att, and others, cox was
always one of the least crappy of them. So much I even worked for them
after for a bit (more crappy to work for imho). Not perfect, but
definitely better. If you like to pirate media, oddly they were one of the
strongest to reject lawsuits, abuse subpoenas, and other media cartel
incursions on human rights, where comcast (being the ultimate media whore
thanks to corrupt/owned fcc) is the opposite...
That said, I've been having more frequent outages (including 2 yesterday)
with Cox, and they're steadily warning and charging me for bandwidth now,
so I'm having Centurylink installed to check out that is almost double the
speed and $25 less than my cox bill now. As much as I hate Centurylink,
they don't have the bandwidth caps, that started with Comcast
coincidentally, and Cox can stick it now (pun intended) that they impose
them too if I'm just going to go over monthly. Joy of having both services
at least temporarily is I can steer traffic out either/both with my
Fortigate firewall with sd-wan features, so going to play a month or two
before I can one or the other to see...
-mb
On Tue, Sep 11, 2018 at 10:01 PM, Jim <
jim.nantz15@comcast.net> wrote:
> I found out Tuesday what was causing me to not get the speed I was told I
> should get. Once again the Comcast guy I was talking to said he wanted to
> send out a repairman to find out why I wasn't getting the 150 Mbps
> everything told him I should be getting. Tuesday morning the repairman
> showed up with his supervisor. The supervisor told me the 150 Mbps speed
> is for customers in areas that are served with a docsis 3.1 network, but
> where I live is served by a docsis 3.1 network. Because of this I get 100
> Mbps, but could get 150 if I wanted to pay more. Then he said the network
> in this area isn't able to supply everyone with 150 Mbps, and no he doesn't
> know when this area will be upgraded. I was amazed that all the corporate
> people I talked to didn't know that this was the case. They all said I
> should be getting 150.
>
> After the repairman and his boss left, I called and emailed the corporate
> people who had been telling me I should be getting 150 and told them what
> the local supervisor said. Later one of them called back and agreed with
> me that since I had been told I should be getting 150, that he would give
> it to me for the price I'm paying now.
>
>
> Is Cox as fscked up as Comcast?
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