System building trouble

Harold Hartley wheelie207 at ownmail.net
Mon Aug 12 11:43:54 MST 2019


Your very welcome.

On Mon, Aug 12, 2019, at 11:30, Adam Mercer wrote:
> Hi
> 
> Just an update regarding this, I initiated an RMA and the replacement
> board arrived this morning. Connected it up and it worked first time!
> 
> Thanks everyone for the help with this!
> 
> Cheers
> 
> Adam
> 
> On Mon, Jul 29, 2019 at 4:32 PM Adam Mercer <ramercer at gmail.com> wrote:
> >
> > Hi
> >
> > Just started building a new Ryzen 3000 system and having some issues,
> > after installing the CPU, cooler, CPU fan cables, RAM, and GPU I
> > connected the power supply cables to the motherboard and attempt to
> > power on. The fan in the PSU doesn't spin up and the CPU cooler fans
> > don't spin either.
> >
> > Prior to connecting the PSU I used the supplied test tool connected to
> > the 24pin connector and with that the PSU fan spun up without issue,
> > so I believe the PSU is good.
> >
> > I've reseated all the cables, RAM, CPU, and GPU and the same occurs.
> > I've got a support request out to Gigabyte but in the meantime has
> > anyone got another other suggestions of things to try and troubleshoot
> > this?
> >
> > I've tried both in and out of the case with the same outcome.
> >
> > Cheers
> >
> > Adam
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--
 Harold Hartley
 17632 N. 5th place
 Phoenix, AZ 85022
 wheelie207 at ownmail.net
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