Cox Gigablast

[techlists at phpcoderusa.com]

On 2017-12-15 18:21, der.hans wrote:
> Am 18. Nov, 2017 schwätzte Eric Oyen so:
> 
> moin moin,
> 
> does Cox Business still want a one year cancellation notice?

I have Cox Home Office.  Initially I was on a contract of 1, 2, or 3 
years - my choice and the price got better the longer the contract.  I 
am now month to month.  They offered me 1/2 a month off for the 1st 
month of the 12 month contract so I will probably do it.  Oh, and when 
they called I was told month to month was going to go up 10% over having 
a contract.  I wonder if that was just a salesman ploy. The irony is I 
have no other options for high speed internet.

It is my understanding Home Office and Cox Business are the same except 
pricing.  Cox Business is more expensive from what I have been told.

When I switched from a consumer plan about 5 or 6 years ago the cost 
went up $25/mo.  I was thinking I was going to run a server.... never 
did.  It still is handy to not have any blocked ports because I can 
setup a test server and run it as needed.

And I have less outages.  I've been using Cox for high speed internet 
and have no problems.  But then I do not push things to the limit....



> 
> Cox Business wanted a new contract to move the service and the new
> contract stipulated a 12 month notice for cancellation. I moved to 
> Century
> Link :).
> 
> Cox also completely borked up my cancellation of the old service and it
> took me 6 months to get them to actually cancel my service and give me 
> my
> money back. They lost the paperwork and threatened me with collections
> on a cancelled service with a balance that they owed me. Luckily, I had
> made sure to get an email acking my cacellation at the beginning.
> 
> ciao,
> 
> der.hans
> 
>> you might have to call cox business and speak to Jame Hidalgo. He is 
>> my contact over there. btw, business class internet doesn't suffer 
>> from the hard cap that you got charged for this last time out. they 
>> might even have access to the fiber that you want.
>> 
>> now, sure, most of the tier 1 droids at residential customer service 
>> are good people. However, anyone who has ever worked a CSr desk knows 
>> that they all have to run from a script.
>> 
>> anyway, if you call Jame Hidalgo at cox business, please tell him who 
>> referred you.
>> 
>> Eric OYen
>> from the central office of the Technomage Guild, Internet services 
>> referrals Dept.
>> 
>> On Nov 18, 2017, at 7:44 AM, techlists at phpcoderusa.com wrote:
>> 
>>> 
>>> Asked for a supervisor.
>>> 
>>> 
>>> 
>>> 
>>> On 2017-11-17 12:38, Snyder, Alexander J wrote:
>>> 
>>>> Kind of irritated by this ...
>>>> 
>>>> Cox lays fiber in my subdivision, has the service trucks wrapped in 
>>>> "Gigablast" vinyl adverts ...
>>>> 
>>>> Service folk gladly sharing that "it's for gigablast" ...
>>>> 
>>>> I did my giddy dance, nerdgasm, the whole 9 yards ... 
>>>> #ShutUpAndTakeMyMoney
>>>> 
>>>> I called them each week and spoke to customer service folks that 
>>>> seemed to be less informed than the guy last week ...
>>>> 
>>>> Bro ... that was 6 months ago. >:-(
>>>> 
>>>> The only major development was Cox billing me for going over 1TB a 
>>>> bandwidth a month.
>>>> 
>>>> Friends in Auhtukee and Glendale have it, and are quite happy with 
>>>> it. Why can't I have this happiness?
>>>> 
>>>> Sincerely,
>>>> AloneAndHopless ...
>>>> 
>>>> ;-)
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> Thanks,
>>>> Alex.
>>>> 
>>>> Sent from my Samsung Galaxy S8+
>>>> 
>>>> On Nov 17, 2017 12:13, "Jerry Snitselaar" <dev at snitselaar.org> 
>>>> wrote:
>>>> Anyone using this service? It looks like it finally arrived in our
>>>> neighborhood. I'd prefer to try Google Fiber, but that seems to be
>>>> dead in the valley since their competitors complained about the 
>>>> deals
>>>> they were able to make with the cities. So tempted to upgrade to 
>>>> this.
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>> 
> 
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