My battle with Earthlink

[Derek Trotter]

The more I think about it, the more I think you're right.  I did some 
usenet harvesting using encrypted connections and had no problem.  If 
only I could call earthlink and get in touch with someone in this 
country.  I'm guessing they don't tell their overseas tech support very 
much.

On 02/23/2013 05:28 PM, Jason Spatafore wrote:
> This is a classic example of QoS usage.
>
> The VPN connection doesn't experience the problem because the QoS 
> settings for VPN would have a no throttling policy attached. SSH would 
> typically be non-throttled as well.
>
>
>
>
>
>
> On 02/17/2013 08:02 PM, Derek Trotter wrote:
>> For several weeks I've had a problem with my earthlink dsl service.  
>> Anytime I'm doing something that uses all or most of my downstream 
>> bandwidth, all data coming into or going out of my apartment stops.  
>> At the same time I'm downloading something a series of updates for 
>> kubuntu and listening to streaming audio, both stop.  If I'm using my 
>> windows box to download something else, that too stops.  After a 
>> pause lasting anywhere from a second or two to 15 or 20 seconds, the 
>> downloads resume.  A few seconds later, there's another pause.  This 
>> cycle repeats itself until the download is complete or I give up.
>>
>> Each computer has two nics.  The problem persists no matter which one 
>> either machine is using for it's internet connection.  If I remove 
>> the router, connect the dsl modem directly to either computer, the 
>> problem persists.  I even went to the closet and got the modem when I 
>> had dsl from AT&T.  I set it to work with the earthlink service and 
>> the problem persists.
>>
>> Saturday an AT&T technician was here, checked the line from the cord 
>> that plugs into the dsl modem and says the line is in excellent shape 
>> and noise levels are very low.  This is not surprising since I live 
>> less than 1/4 mile from AT&T's local office where all their equipment is.
>>
>> Since I've tried two computers, 4 nics, two dsl modems and removed 
>> the router, and the problem still persists, I'm guessing the problem 
>> is somewhere at earthlink's end.
>>
>> Tonight at 21:30 EST, an earthlink tech support person from somewhere 
>> in India called to tell me they had fixed the problem.  While he was 
>> on the phone I tried downloading something else and guess what.  The 
>> problem was not fixed.  As near as I can tell, the dsl connection 
>> does not go down.  The earthlink people say it stays up.  The lights 
>> on the modem that are on when the connection is up never go off or blink.
>>
>> The man asks me what dns settings I use.  I tell him 8.8.8.8 and 
>> 8.8.4.4.  He says I should try earthlink's dns servers.  To humor him 
>> I changed the settings on the windows box and guess what.  The 
>> problem did not go  away.
>>
>> Maybe I'm missing something, but it's my understanding that once the 
>> download has begun, that dns has already done it's job and has no 
>> further role to play.  One more thing.  If I use a VPN connection, I 
>> have no problem with it.
>>
>> Any idea what's going on?  If you were to venture a guess, would you 
>> say the problem is at my place, with AT&T or with Earthlink?
>>
>> Thanks
>>
>> Derek
>> -- 
>> "I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."
>>
>> Patrick Moore
>>
>>
>> ---------------------------------------------------
>> PLUG-discuss mailing list -PLUG-discuss at lists.phxlinux.org
>> To subscribe, unsubscribe, or to change your mail settings:
>> http://lists.phxlinux.org/mailman/listinfo/plug-discuss
>
>
>
> ---------------------------------------------------
> PLUG-discuss mailing list - PLUG-discuss at lists.phxlinux.org
> To subscribe, unsubscribe, or to change your mail settings:
> http://lists.phxlinux.org/mailman/listinfo/plug-discuss

-- 
"I get my copy of the daily paper, look at the obituaries page, and if I’m not there, I carry on as usual."

Patrick Moore

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.phxlinux.org/pipermail/plug-discuss/attachments/20130223/bc478683/attachment.html>